Job Details

A Funeral Assistant/Attendant plays an integral role in the funeral home by supporting funeral directors and providing assistance with funeral, memorial, and other services when requested, administrative support, courteously answering phones, and responding to general inquiries. Responsibilities may include assisting with the dignified transport and care of the deceased, including removals, lifting, carrying, transporting, and preparation activities. In addition, Funeral Assistants interact with the public, share information about funeral and cremation services, and assist families to ensure they receive the highest level of care and support.

The Funeral Assistant duties must be performed consistently with the company mission and values, and in adherence to the company policies and procedures.

Essential Functions and Competencies

• May assist with removals of decedents (varies by location).
• Assists with preparing, dressing, and placing decedents into casket.
• Prepares for services by delivering and setting up floral arrangements, chairs, caskets, urns, photos, and other personal keepsakes or mementos; ensures proper care and storage of all items.
• Prepares documents related to services, cremations, and maintenance, as directed by management.
• Performs office duties such as answering phones and operating fax machines, computers, multiline phone systems, debit card machines, typewriters, postage meters and scales, and stereo/video systems.
• Runs errands such as floral deliveries, supply pick-ups, and document drop-offs.
• Serves as an usher, assists with parking, and fulfills transportation requirements.
• Drives funeral home vehicles for services and family transportation.
• Assists with visitations, memorials, and funeral services, including chapel setup, dressing and casketing remains, and delivering family items and flowers.
• Greets and assists client families and visitors, providing information and support as needed.
• Accommodates family needs during services and visitations.
• Washes and cleans funeral home vehicles and family vehicles when required.
• Must be able to work beyond standard business hours, including evenings, weekends, and holidays, as needed.

Required Education and Experience

• High school diploma or equivalent
• Able to use a computer and type
• Proficient in MS Office suite and willingness to learn other software is required
• Valid state driver's license with an acceptable driving record
• Able to follow written and verbal instructions
• Able to work and communicate effectively with others
• Able to maintain composure in challenging situations
• Ability to maintain confidentiality
• Must be able to lift 50 lbs. and pull/push 200lbs or more of removals if required.
• Able to pass a Background Check

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Work Environment

• Work indoors and outdoors during all seasons and weather conditions
• Professional Dress is required when in contact with families
• Drive company owned vehicles, with and without passengers, in surrounding community with varying traffic conditions

Work Postures

• Frequent, continuous periods of time standing up 6 hours per day
• Climbing stairs to access buildings frequently

Physical Demands

• Able to lift 50 pounds; push/pull up to 200 pounds
• Physical effort requiring manual dexterity is required, including paperwork, calculators, computers, and phone usage

AAP/EEO Statement Legacy Funeral Group, LLC. ® (Legacy) provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, veterans and/or any other status or condition protected by law, except where a bona fide occupational qualification exists.

3786 - New Mexico