Job Details

Brief Description: The General Manager of Hospital to Home Roanoke Non‑Emergency Medical Transport is responsible for overseeing the daily operations of the department and ensuring that all business functions are executed successfully. Standard hours for this position are Monday to Friday, 8:00 A.M. to 5:00 P.M. with the possibility of additional hours, including nights and weekends, based upon company need.

Duties/Responsibilities

• Provide leadership and guidance to the Roanoke team to include coordinating staff schedules, hiring and training employees, developing and implementing policies and procedures, and supporting problem resolution and decision making.
• Design a department specific strategic plan by studying operational and financial opportunities, presenting analysis, and recommending objectives.
• Collaborate with EMS GM of Roanoke and senior leadership to understand the organizations goals and strategy related to division specific budget, policies, procedures, and development.
• Cultivate and maintain excellent relationships with referral sources and community partners to facilitate ongoing business growth and development.
• Maintain quality service by establishing and enforcing organization standards.
• Plan, lead, develop, coordinate, and implement policies, processes, training, initiatives, and surveys to support the organization's growth and operational needs.
• Identify staffing and recruiting needs; develop and execute best practices for hiring and talent management.
• Recruit and select employees, based on applicant credentials and qualifications including training and licensure.
• With the assistance of Human Resources, conduct personal interviews for all applicants at the time of recruitment and selection.
• Verify education, experience, training, licensure, or certification, as appropriate to job responsibilities.
• Adhere to a strict policy of non-discrimination both with respect to hiring and with respect to treatment of employees.
• Select and employe qualified individuals without regard to gender, race, sexual orientation, age, creed, handicap, and national origin.
• Coordinate an orientation program for all new employees, including an introduction to the organization, staff, employee rules, and responsibilities.
• Review all reports of complaints, errors, incidents, and grievances to ensure that they are fully documented and properly handled in the timeframe and manner specified by the agency's policy.
• Identify, report, and assist in facilitating solutions to any vehicle maintenance needs for vehicles designated to locality.
• Enforce safe work behavior and maintain a safe worksite.
• Maintain accurate digital and electronic records.
• Develop and implement departmental budget.
• Facilitate professional development, training, and certification activities.
• Complete performance and exit interviews with staff when needed.
• Perform other duties as required.

Job Conditions

• All employees, unless able to furnish an accommodation letter, are required to complete field orientation, which may involve stooping, bending, climbing, pushing/pulling, reaching, sitting, standing, walking, and lifting as a team.
• Position may be stressful in terms of meeting deadlines and managing schedules.
• It requires regular lifting of up to 125 pounds individually and 250 pounds as a team, as well as the ability to move safely over uneven terrain or in confined spaces.
• Travel may be required, by car or airplane to local, out-of-town or state seminars, conferences, or meetings.

Equipment And Program Operation

• Utilization of computer, calculator, multi-line telephone, copy machine, fax machine, Microsoft Office Suite, dispatching software, and all necessary medical equipment as required on an advanced life support ambulance.

Company Information

• Has access to patient records, employee records, and financial records which may be discussed with the Board of Directors, immediate supervisor, and quality assurance department staff, as well as outside government agencies if mandated by law.

Required Skills/Abilities

• Excellent interpersonal and negotiation skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent analytical and problem-solving skills.
• Ability to adapt to the needs of the organization and employees.
• Ability to prioritize tasks and to delegate them when appropriate.
• Proficient with Microsoft Office Suite or related software.

Qualifications

• Required: Experience in a Management role with a like industry.
• Preferred: Seasoned operations supervisor/manager.

Location and Salary: Roanoke, VA $100,000.00-$120,000.00 1 month ago