Job Details

divh2VIP Travel Consultant For GBT/h2pAmex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Do you have the precision, professionalism, and passion for quality were looking for? As a VIP Travel Consultant for GBT, youll manage travel for some of our most exclusive and rewarding VIP clients, including business executives and famous names in the entertainment industry. We offer great shift premiums for those who work alternative shifts and who have dual GDS experience! Were most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities; most of our Traveler Care leadership started as a Travel Counselor, and you can find us in almost every other department at GBT! Were excited for you to experience our values (People, Passion, and Progress) in action, and look forward to your application./ppWhat Youll Do on a Typical Day:/pulliAdvise and arrange travel for corporate business customers (both individuals and groups) in the US/liliConduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services/liliArrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations/liliUse of one of our Global Distribution Systems (GDS)/liliEnsure compliance to customers agreed travel policy, service provider policies, and regulatory requirements/liliUse positive telephone service techniques and act on special customer requests/liliPrevent fraudulent callers from trying to book trips afterhours by following our security protocols/liliCollaborate within your team to coach, mentor, and provide constructive feedback to improve service levels/li/ulpWhat Are We Looking For?/pulliPassion for excellence in client service, including proactive anticipation of needs/liliNative GDS expertise (Sabre, Apollo, Amadeus)/lili1+ years corporate travel experience, including fares, ticketing, car, hotel, air, and rail for domestic and international travel./liliExcellent professional communication (written and verbal)/liliAttention to detail/liliAct with integrity, and look after personal traveler information/liliResolving customer issues quickly and independently / with supplier/liliTeamwork and openness to feedback/li/ulpThank you in advance for providing an updated resume to further highlight your interest in this particular opportunity./ppIf applying for a role in a different entity from the one youre currently employed by, please ensure during the recruitment process that you understand the potential difference in your benefits should you be successful./ppLocation: United States/ppThe US national base salary range for this position is from $46,200.00 - $85,800.00. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidates relevant experience, skills, knowledge, and work location. In addition to base salary, the anticipated range of which is posted above, this role is eligible for a discretionary annual bonus which rewards participants based on individual and/or company performance./ppFor information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document./ppThe #TeamGBT Experience:/ppWork and life: Find your happy medium at Amex GBT./pulliFlexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family./liliTravel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals./liliDevelop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first./liliWe strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action./liliAnd much more! All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law./li/ul/div