Job Details

Mission Contribution: Maximize profitability through world class customer service and efficiently processing quality items.

Summary: Under the direct supervision of the Store Manager or designee is responsible for sorting of apparel and soft line goods into salable or salvage categories. Selection of salable goods must meet quality standards while maintaining quantity of apparel inventory.

Essential Functions:

1. Ensures 100% donor and customer delight and provides world class customer service.
2. Sort apparel and soft line goods into salable or salvage categories.
3. Provide quality assurance by checking for tears, stains, wet, smelly, soiled, broken zippers, and missing buttons.
4. Consistently meet sort count goals of one dandux/hour or process 4/6 duros per 8-hour work-shift.
5. Always maintain sorting and processing area in a neat and clean condition.
6. Demonstrates the principles of DURT (Donor Urgent Response Team) with every donor interaction and uses the DURT Alert system to ensure all donors receive world class customer service.
7. Appropriately identify the value of items.
8. Assist with floor rotation of apparel as needed.
9. Assist with pricing, tagging, and transporting of apparel occasionally or as needed.
10. Stay current with brand names, designer labels, current and vintage styles, and price points for soft line goods.
11. Identify potential e-commerce items and set aside for manager approval.
12. Preplan for adequate supply of donated goods by notifying manager on duty when merchandise is low.
13. Follows safety and security practices including reporting safety hazards and injuries to the Manager on Duty.
14. Adheres to all Goodwill personnel policies and procedures.
15. Performs other duties as assigned by Management.
16. Attends in-service related training as assigned.
17. Responsible for performing assigned duties within the framework of our Guiding Principles:
18. We are committed to providing world-class customer service to all of our customers.
19. We are committed to a clean, neat, and organized and safe facility.
20. We are committed to keeping all we offer fresh and relevant, including a store with full and fresh inventory.
21. Donors and shoppers should be greeted within 10 seconds.
22. Every time we touch a donation, something good should happen to it.
23. All donations should be processed within 24 hours.
24. If you have a pile, you have a problem. This applies to backrooms, desks, production areas and warehouses.
25. Hard goods should be priority processed.
26. Material handling equipment is for moving donations, not for storage or merchandising.
27. Don't fall in love with your donations...rotation is critical to success.
28. Donor value and transaction value should increase.
29. Profits or ROI should increase.

Minimum Qualifications:

• Ability to read, write, and communicate verbally.
• Ability to perform basic math skills.
• Must be able to work independently.
• Ability to develop and maintain effective working relationships with managers, team members, customers, and donors.
• Ability to work within a team situation.
• Ability to maintain a positive, friendly attitude.
• Ability to perform the essential functions with or without accommodation.

Special Requirements:

• Having a cell phone is not required for employment, but access to applications and/or resources may be limited unless a cell phone is used for authentication.

Physical Requirements:

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Occasionally required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch, or crawl; talk or hear.
• Able to lift, push, pull, carry, or otherwise move up to forty (40) pounds regularly without support. For weight over forty (40) pounds, request additional team member assistance as needed.

Empowering Individuals * Strengthening Families * Inspiring Communities