Job Details

Housing Program Manager

We offer competitive salaries, full benefits package, Paid Time Off, and opportunities for professional growth.

As a Patient Care Manager of Ambulatory Services (PCM-AMB), you are a key leader within the multidisciplinary team, responsible for overseeing the delivery of high-quality, patient-centered care in a transitional living or outpatient setting. This role provides direct supervision, guidance, and mentorship to the Patient Care Specialist team (Tiers I-III) and/or Patient Recovery Coordinators (PRC), ensuring consistency, safety, and excellence in frontline care. The PCM is accountable for operational oversight, teammate development, and regulatory alignment-collaborating with nursing, clinical, and facility leadership to support program structure, maintain compliance and uphold organizational standards.

Benefits:

• 18 days PTO (Paid Time Off)

• 401k with company match

• Company sponsored ongoing training and certification opportunities.

• Full comprehensive benefits package including medical, dental, vision, short term disability, long term disability and accident insurance.

• Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP)

• Discounted tuition and scholarships through Capella University

Requirements

• Associate degree from an accredited college or university in one of the behavioral science disciplines plus one (1) year of experience working in a behavioral health setting OR high school diploma or equivalent plus three (3) years of experience working in a behavioral health setting.

• One (1) year of proven experience supervising and leading a team.

• Firm understanding of addiction treatment and the recovery process, including medication assisted treatment.

• CPR/First Aid certification - updated as required (can be obtained with company upon hire).

• MANDT/CPI certification - updated as required (can be obtained with company upon hire).

• Valid driver's license in good standing

• Ability to travel up to 50% as needed

Preferred

• Undergraduate degree from an accredited college or university.

• Four (4) or more years of experience working in behavioral health.

• Two (2) years of proven experience supervising and leading a team.

Responsibilities:

• Provide direct supervision and mentorship to PCS/PRC teammates, ensuring alignment with role expectations, skill progression, and organizational standards.

• Support the recruitment, onboarding, retention, and performance development of PCS/PRC teammates through coaching, feedback, and growth-oriented evaluation practices.

• Model effective leadership by promoting team engagement, accountability, and a positive culture across all PCS/PRC.

• Ensure role clarity and skill advancement at each PCS/PRC through mentorship alignment, individual development plans, and regular supervision.

• Maintain appropriate PCS/PRC staffing and scheduling in accordance with Pinnacle standards, patient ratios, program needs, and provide coverage when necessary.

• Manage bi-weekly payroll submission, accurate timekeeping including regular updates of teammate time sheets.

• Conduct timely 90-day and annual performance reviews with established goals and measurable outcomes.

• Investigate concerns involving PCS/PRC teammates, analyze relevant data, and implement appropriate resolutions in collaboration with HR or leadership.

• Plan, lead and document PCS/PRC team meetings and training to support quality improvement and regulatory readiness.

• Assist with admissions, transfers, and discharges by effectively managing patient monitoring for safety and security, patient belongings searches, physical safety searches, observed urine drug screens, and transportation, as necessary.

• Collaborate with clinical and medical teams on ensuring safe, trauma-informed support and crisis prevention and intervention emphasizing the safety of patients at risk for suicidal ideation, early treatment termination, and/or other high-risk behaviors.

• Oversee the search of patient belongings including heat treatment, required documentation, and storage of confiscated non-permitted belongings to ensure safety and security of the patient's personal property and the facility.

• Manage patient cash balances as necessary/required including maintaining all required documentation and monthly audits for accuracy.

• Oversee patient self-administration of medication procedures and vital sign collection processes to ensure the safety of all patients and teammates in collaboration with the medical team.

• Oversee, plan, and support PCS/PRC-led recovery support groups/meetings and recreational activities in alignment with Pinnacle schedules and patient care goals.

• Oversee grocery budgets, weekly meal planning, and ordering processes, ensuring effective use of resources and adherence to established guidelines

• Oversee ordering and organizing supplies for the Patient Care team including supplies for group and recreational activities, patient snacks, patient care items (hygiene), and search supplies in alignment with budgets.

• Assist patients without resources in meeting basic needs by utilizing available resources.

• Monitor PCS/PRC documentation, including shift reports, Critical Incident Reports, mileage / receipt logs, and Electronic Health Record (EHR) entries for timeliness, accuracy, and compliance with Pinnacle policies.

• Ensure safety protocols, infection control measures, and facility cleanliness are upheld across all PCS/PRC operations.

• Monitor and manage census accuracy including EHR occupancy, bed board, and communication tools used by the Patient Care department.

• Coordinate and approve local transportation arrangements when facility staff are unavailable.

• Lead efforts to uphold boundary standards across the department. Provide training, monitor patterns of concern, and ensure staff understand and apply ethical guidelines.

• Serve as a liaison between PCS/PRC and other departments to ensure effective implementation of daily routines, group schedules, and recovery-oriented Programming.

• Be present and engaged in daily flash meetings, weekly treatment team meetings, and all required leadership and Staff meetings.

• Serve as Administrator on Call for after-hours or weekend management needs, as scheduled.

• Train teammates on the PCS Playbook and Pinnacle Treatment Models and ensure consistent implementation across all tiers.

• Understand and be able to perform all duties of the PCS/PRC roles, providing hands-on support as needed.

• Perform other duties as assigned to support the mission and success of the department.

Join our team. Join our mission.

INDKYVANJ123

Equal Opportunity Employer
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