Job Details
Escalations representative
2026-01-08 COllabera Roanoke,VA
Description:
Escalations representative
Contract: Roanoke, Virginia, US
Salary Range: 20.00 - 23.00 | Per Hour
Job Code: 366672
End Date: 2026-02-08
Days Left: 18 days, 2 hours left
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Position: Escalations Representative 2
Client: Banking
Job duration: 12 Months (Possibilities of extension OR conversion to FTE)
Location: Roanoke, VA
Pay range : $20 - $23 per hour
(Hybrid- 1 Week Onsite/1 Week Remote after Training)
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
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Description
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- Job Description
Escalations representative
Contract: Roanoke, Virginia, US
Salary Range: 20.00 - 23.00 | Per Hour
Job Code: 366672
End Date: 2026-02-08
Days Left: 18 days, 2 hours left
Apply
Position: Escalations Representative 2
Client: Banking
Job duration: 12 Months (Possibilities of extension OR conversion to FTE)
Location: Roanoke, VA
Pay range : $20 - $23 per hour
(Hybrid- 1 Week Onsite/1 Week Remote after Training)
Benefits:
The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, (paid time, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, paid holidays annually - AS Applicable)
- Job Description:
In this role, you will:
Support internal and external customers with inquiries and complaints regarding financial products and services. - Perform moderately complex research to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in the case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards.
- Receive direction from supervisors and escalate non-routine client concerns to more experienced individuals.
- Interact with internal and external customers to respond to the concerns raised, as well as determine the appropriate course of action.
- Serve as an intermediary between parties to resolve disputed matters, negotiate, and enact settlements accordingly.
Required - 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving moderately complex customer issues.
- Ability to research and effectively resolve customer escalated issues.
- General knowledge and understanding of consumer credit card products, policies, and procedures.
- Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
- Ability to interact with integrity and a high level of professionalism with all levels of team members and management.
Desired - Excellent verbal, written, and interpersonal communication.
1+ years' experience in a Call Center environment in the Financial Services Industry.
Strong organizational, multi-tasking, and prioritization
- Escalations
- Customer support
- customer service
- escalations
- medical
- healthcare
- health
- Recruiter
- Phone
- Monika Jarele
- ...@collabera.com
- 630#######
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