Job Details

At Wisler Plumbing Heating Cooling and Electric, were not just another home services company were a family that values top?notch customer care and an unbeatable workplace culture. If you thrive on helping people, enjoy problem?solving, and want to be part of a team that genuinely supports you, this is the role for you.

Whats in it for You?

• Competitive Pay: $17-21 per hour + Bonus & Commission Opportunities
• Stable Schedule: Part?time, rotating shift. 2 people will rotate between:

• Shift 1: Monday?Friday, 5?9?pm onsite (open to discussing remote options). After 9?pm, person will take phone home with them and earn a flat rate per call booked.
• Shift 2: Saturday and Sunday, 8?am?5?pm onsite (open to discussing remote options). After 5?pm, person will take phone home with them and earn a flat rate per call booked.

• Paid Training & Growth: Hands?on training with clear career advancement opportunities
• Extra Perks: Employee Discounts, Volunteer Programs

Your New Role

As a Customer Care Representative in Rocky Mount, VA, you will be responsible for the following:

• Answer inbound customer calls and book service appointments using scripts.
• Make outbound calls to existing clients to schedule routine maintenance.
• Accurately enter customer and job details into the system.
• Perform quality control calls as needed to ensure customer satisfaction.
• Maintain a 90% booking ratio on incoming calls and meet call volume expectations.
• Assist in dispatch duties.

Hiring Expectations

Apply today, complete a quick phone screening, and get ready for an interview with our team to discuss your goals and experience.

Job Requirements

• Education: High school coursework required.
• Experience: No prior experience necessary; we provide paid training.
• Skills: Strong communication, attention to detail, and a customer?focused mindset.
• Requirements: Must pass a background check and drug test. Tobacco?free candidates are preferred. Remote option with Wi?Fi and computer speed verification and some onsite days.

Wisler Plumbing Heating Cooling and Electric is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status.