Job Details

Salary : $75,810.28 - $121,296.50 Annually
Location : Roanoke, VA
Job Type: Full-Time
Job Number: 03155
Department: Planning, Building and Development
Division: Development Services
Opening Date: 12/22/2025
Closing Date: 1/20/2026 11:59 PM Eastern

Description

The City of Roanoke is seeking a Strategic and Administrative Manager for the Department of Planning, Building and Development This professional position leads the newly-formed Strategic Management and Administration unit. The Strategy and Administrative Manager oversees the centralized administrative personnel, resources, and functions to improve efficiencies and enhance service delivery, both internally and externally. Reporting to the Director and serving as a member of the PBD Leadership team, this position plays a crucial, continuing role in the department's data collection, process improvements, and communications, especially as those areas relate to LEAN and DEI City initiatives. The department is currently updating its Strategic Business Plan and will be launching a variety of related programs such as its Equity Action Plan. Clear, concise messaging is necessary to accurately convey and implement these policy initiatives. This position requires a Bachelor's degree with major course work in finance, accounting, business, marketing, or communications or related field. Three to five years of experience in contract administration, financial management, or equivalent combination of education and experience. Three years of leadership/supervisory experience or demonstrated effectiveness in project management will be considered.
The City of Roanoke is an Equal Employment Opportunity/AA/M/F/Disability Employer.

To elevate the performance of the organization, we are committed to respecting, celebrating, and embracing the collective mixture of differences and similarities between our employees as a rich tapestry. Our behaviors will demonstrate open communication, and we will seek opportunities to learn, recognizing and rewarding actions that promote acceptance while suspending judgment. By doing this, we will foster an inclusive, open work environment that delivers excellent service and creates a more vibrant and inviting community.
This is an exempt position.
Examples of Duties

SUMMARY
Responsibilities include interviewing, hiring, onboarding, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Identifies, develops, and implements LEAN continuous improvement strategies for the Strategic Management and Administration division. Implements equitable workloads and training opportunities for all direct reports. Develops and implements cross-training plans to ensure both career progression and succession planning within the division. Implements equitable workloads and training opportunities for all direct reports. Develops and implements cross-training plans to ensure both career progression and succession planning within the division. Works effectively as a member of PBD Leaders team to plan, develop, execute, and evaluate policies and programs to implement the Strategic Business Plan and its resulting departmental programs and initiatives, including the Equity Action Plan, the Certification of Occupancy program, and third-party contracting; maintains current knowledge of PBD policy positions and City programs, projects, services, and issues.

Monitors all department processes and uses data collection to identify and evaluate relevant measures, with special emphasis on capturing DEI information related to permitting and application processes; seeks to establish and implement best practices; identifies and recommends potential LEAN initiatives across all divisions. Serves as de-facto Communications Officer, aiding the department in all communication matters. Assists the Director in implementing equitable career progression and succession planning across all divisions. Assists with the preparation, monitoring, and management of department budget. Coordinates, plans, develops, promotes, and implements a comprehensive communication plan that includes print materials, customer surveys, web pages, and social media accounts: Serves as "guardian of the PBD brand" to ensure that information delivered by the department resonates with the community and intended audience while conforming to established City standards.

Displays awareness of cultural sensitivities and takes an inclusive communicative approach to the dissemination of PBD communications. Uses customer surveys, focus groups, and other feedback tools to develop, monitor, and report on performance measurements that document the effectiveness of communication and customer service efforts; identifies and analyzes data-driven trends; makes recommendations based on return on investment. Guides content creation. Encourages uniformity and accuracy across all customer service initiatives. Directs clear, concise written communication among Administrative staff (City-wide notifications to community members, developers and design professionals, media, City Officials, City staff, and Boards/Commission members; responses to customer service inquiries and complaints; responses to FOIA requests; all administrative documents related to Architectural Review Board, board of Zoning Appeals, Planning Commission, and Building and Fire Code Board of Appeals, including City Council Agenda Reports; emails; memorandums). Coordinates department responses to City organizational reporting requirements; Coordinates Communications Consultant and implements appropriate recommendations into web page and digital strategy;

Creates mechanism for continual review and adjustment of comprehensive communication plan according to changing needs, with a particular emphasis on customer service demands.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Manages the Strategic Management and Administration Division, centralizing personnel, resources, and administrative functions to support equity, efficiency, and stronger service delivery.
• Oversees administrative support for the Architectural Review Board, Board of Zoning Appeals, Planning Commission, and Building and Fire Code Board of Appeals.
• Ensures supervisory duties are carried out in line with department policies, city organization standards, and State and City codes.
• Handles interviewing, hiring, onboarding, training, work planning, direction, performance appraisal, rewards, discipline, and resolution of complaints and problems.
• Supports the Director as part of the PBD leadership team in planning, developing, executing, and evaluating policies and programs tied to the Strategic Business Plan, including the Equity Action Plan, Certification of Occupancy program, and third party contracting.
• Develops training plans to support employee career growth and establishes succession planning structures to strengthen the department and organization.
• Coordinates and implements a comprehensive communications plan covering print materials, customer surveys, web content, and social media accounts.

SUPERVISORY RESPONSIBILITIES
Typical Qualifications

QUALIFICATIONS
To perform this job successfully, a person must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
This position requires a Bachelor's degree with major course work in urban planning, public administration, or a related field; a Master's degree in an appropriate field is preferred. Three to five years of experience in finance, accounting, business, marketing, or communications or related field. Three to five years of experience in contract administration, financial management, or equivalent combination of education and experience. Three years of leadership/supervisory experience.

SPECIAL REQUIREMENTS
Supplemental Information

LANGUAGE SKILLS
Ability to read, analyze, and interpret technical journals, financial reports, and legal documents. Ability to respond effectively to inquiries or complaints from members of the business community, state and federal grant agencies, city officials and employees orally and in writing. Ability to make effective and persuasive presentations on controversial or complex topics to city council, management, public groups, and boards of directors. Ability to negotiate and resolve conflicts.

REASONING ABILITY
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to solve problems, interpret an extensive variety of technical information and deal with several abstract and concrete variables. Ability to identify key stakeholders and create teams to solve complex issues. Ability to think strategically.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; sit; use hands to finger, handle, or feel; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The noise level in the work environment is usually moderate.

This is a job description and not an individualized position description. A job description defines the general character and scope of duties and responsibilities of all positions in a job classification, but it is not intended to describe and does not necessarily list the essential job functions for a given position in a classification.
Overview of Benefits for Full-Time Employees:

Paid leave is time off from work available for use by an employee upon approval by supervisor. The first 24 consecutive leave hours for any illness must be charged to paid leave with additional time charged to extended illness leave. Paid leave for employees of the city shall accrue as follows:

Years of Service Hours Per Month Fire 24-hr shift Employees
0 - 4 12 19.75
5 - 9 14 22.75
10- 14 16 25.50
15 - 19 17 26.75
20 - 24 18 28.75
25 + 20 32

Extended Illness Leave: shall accrue at the rate of six (6) hours per month. Fire suppression employees shall accrue extended illness leave at nine (9) hours per month.
Funeral Leave: for family, up to three consecutive days.
Military Leave: Twenty-one work days per Federal fiscal year.
Holidays: The City provides 96 hours of annual paid holiday time.

Mental Health & Well-Being Leave: Employees receive 24 hours (Fire Suppression receives 34 hours) of Mental Health & Well-Being Leave upon hire. Certification of mental health diagnosis is not required and leave will not be paid out upon separation.

Shared Leave Bank (effective 1/1/2023): Voluntary membership for full-time Employees who will be out for an extended period of time and has exhausted all other forms of leave. Members are required to provide 8 hours of their Extended Illness per fiscal year and at least 8 hours per assessment. Assessments will be limimted to 4 times per fiscal year (max of 40 hours per fiscal year).

Health Insurance: Four coverage types are available: Employee only, Employee + 1 Child, Employee + Spouse and Family. Coverage is available through payroll deduction.

Additionally, the city offers the following three Aetna Health Plan Options:

PPO 750 - Provides 100% coverage for preventive care; lower deductible and out-of-pocket maximums than other medical plans; and has higher employee premiums. This is comparable to the current insurance program.
PPO/HRA 1500 - Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than the PPO 300 plan; has lower employee premiums than the PPO 300 plan; and the employer makes contributions to an account through a Health Reimbursement Arrangement (HRA). The City of Roanoke contributes $500 for employee only coverage and $1,000 for all other tiers. Contributions are pro-rated dependent upon enrollment date.
PPO/HDHP-HSA - Provides 100% coverage for preventive care; has higher deductible and out-of-pocket maximum than other medical plans; has lower employee premiums; and both the employer and the employee make contributions to a Health Savings Account (HSA) to pay for medical expenses which apply to the deductible. The City of Roanoke contributes towards the Health Savings Account (HSA), $1,600 for employee only coverage and $3,100 for all other tiers. Contributions are pro-rated dependent upon enrollment date.

Optum RX (Pharmaceutical Benefits Manager) - Manages pharmacy benefits, processes employee pharmacy claims and answers employee pharmacy benefit questions.

Aetna Health Plan 2026 Monthly Rates
PPO 750
Employee Only: $81.94
Employee + Child: $306.26
Employee + Spouse: $718.38
Family: $785.44

PPO/HRA 1500
Employee Only: $53.06
Employee + Child: $260.06
Employee + Spouse: $660.64
Family: $669.94

PPO/HDHP-HSA
Employee Only: $25.10
Employee + Child: $195.72
Employee + Spouse $547.88
Family: $550.56

Dental Insurance: Four coverage types are available: Family, Employee and Spouse, Employee and Child, and Employee only. Coverage is available through payroll deduction.

Delta Dental 2026 Monthly Rates
Employee: $2.80
Employee/Child: $18.88
Employee/Spouse: $18.88
Family: $49.36

Life Insurance: Paid by the City at no cost to employees. Coverage is equal to the annual salary rounded to the next highest thousand and then doubled. For an accidental death, the coverage would be twice this amount.

Optional Life Insurance: Paid by the employee. Various amounts of coverage, including family members, available through payroll deduction.

Long Term Disability Insurance: Designed to provide a monthly benefit to assist employees with bills and maintaining a standard of living when disabled as a result of a covered sickness or injury. Coverage is available through payroll deduction. Annual cost is your annual salary multiplied by .00255. This amount is half of the total premium and the City pays the other half.

Retirement: Employees contribute 5% of salary and choose between participating in a traditional defined benefit plan or a hybrid program. Employees vest in the employer component of either plan upon completing five (5) years of service.

Defined Benefit Pension Plan: Normal retirement after 55th birthday, and when combination of age and creditable service equals 85; or, 65th birthday if completed at least five years of creditable service. For sworn officers in Police and Fire/EMS, normal retirement after 50th birthday, and when combination of age and service equals 75; or, 65th birthday or older with 5 years of creditable service. An annual retirement benefit equals 2.0% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. Early retirement options are available and reductions may apply based on age and service.

Hybrid Program: Provides the characteristics of the traditional pension plan with that of a deferred compensation plan. The pension plan provides an annual benefit equaling 1% of salary (based on an average of the highest five years) times the number of creditable years with a maximum of 63%. The deferred compensation component provides for the employee contribution to be deposited in an account directed by the member. The combination of the two components is structured to provide approximately the same actuarial benefit as the Defined Benefit Pension Plan. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this deferred compensation plan for participating employees.

Sheriff's Department Employees are covered b the Virginia Retirement System (VRS). Previous service covered by VRS may be portable to the Roanoke Retirement System.

Retirement Health Savings Plan: All employees contribute 1% of salary to a 401(h) health savings account. Employees vest in the City match of 1% upon completing five (5) years of service. International City Management Association - Retirement Corporation (ICMA-RC) provides the third party administration of this plan for participating employees.
Deferred Compensation: Employees may voluntarily contribute salary deferred dollars into a City Sponsored 457 Plan. International City Management Association - Empower provides the third party administration of this deferred compensation plan for participating employees.

Flexible Spending Account: Allows employees to set aside pre-tax dollars from their pay checks to pay for child care and/or medical and dental expenses not covered by the City's health care or dental plans. You may also set aside pre-tax dollars to cover certain transit or parking expenses. Keep in mind only transit or parking expenses may be rolled over from year to year.

Virginia College Savings Plan: Two plans to choose from at a reduced application fee, Virginia Prepaid Education Program and the Virginia Education Savings Trust.

Employee Health Services: The City employee health services provides medical care for employees, retirees, and eligible spouses.

Employee Assistance Program (EAP): Support services available to assist employees facing life challenges.

Pay Days: Direct deposit is required for all new employees. Paid bi-weekly, 26 pay periods per year.

Vision Insurance: Paid by the Employee. Includes annual routine eye exam, discounts on eyeglass frames, eyeglass lenses and contact lenses.
CEC 2026 Monthly Rates
Employee: $6.68
Employee/Spouse: $12.69
Employee/Child(ren): $13.36
Family: $19.71

Voluntary Benefits: Critical Illness, Accident Insurance and Hospital Indemnity Insurance is offered by The Hartford. CUBB offers Cancer Advocacy, Life Insurance and Long-Term Care. Identity Protection if offered through LegalShield and IDShield. Personal loans are offered through Purchasing Power and Kashable. Pet Insurance is offered through PetPartners. All voluntary benefits may be payroll deducted.