Job Details

Market Director – Store Operations

NAPA Auto Parts

The Market Director, Store Operations is a key leader responsible for overseeing the operational performance of multiple store locations within an assigned market. The role reports to the Divisional Vice President of Store Operations and ensures operational excellence, compliance, and efficiency while fostering a customer‑centric culture. The Director partners with store managers to achieve organizational goals, enhance profitability, and deliver an exceptional customer experience to meet sales and profit targets.

Responsibilities

• Lead, mentor, and develop store managers to drive operational excellence and continuous improvement across all locations.
• Monitor and ensure compliance with operational policies, safety standards, and company procedures.
• Analyze market profit and loss statements and inventory reports to identify and implement strategies that improve performance.
• Partner with sales leadership to deploy strategies and tools that improve store efficiency and service levels to achieve financial objectives.
• Evaluate business results of the market and stores to ensure delivery of strategic objectives on budget and timelines.
• Produce accurate and timely financial reports and projections for the market.
• Analyze operational metrics and implement strategies to improve efficiency, reduce costs, and drive profitability.
• Collaborate with cross‑functional teams to align initiatives with business objectives.
• Work cross‑functionally with the Sales Market Director to deliver key sales initiatives.
• Oversee inventory management processes to minimize shrinkage and optimize stock levels.
• Conduct regular store visits to assess operations, provide training and coaching, and give actionable feedback.
• Champion employee engagement initiatives to build a positive work environment and drive retention.
• Stay informed about market trends, competitor strategies, and industry advancements.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or related field.
• Proven data‑driven ability to analyze data, develop strategies, and deliver results in a fast‑paced environment.
• Operational excellence: consistently execute operational standards to maximize performance and efficiency.
• Talent leadership and development: cultivate a high‑performing workforce through coaching and effective leadership.
• Customer experience focus: champion initiatives that enhance in‑store experience and drive satisfaction.
• Financial and business acumen: manage budgets and metrics to achieve profitability and sustain growth.
• Proficiency in operational tools, inventory management systems, and reporting software.

Preferred Qualifications

• 7+ years of progressive leadership experience in retail store operations with multi‑unit management experience.

Physical Demands / Working Environment

• Work conducted in office, retail stores, and customer site environments.
• Frequent periods standing/walking in unairconditioned facilities and retail stores.
• Exposed to vibrations and dust, with noise level at moderate to low decibels.
• Must be able to lift twenty-five pounds at times.
• Specific vision ability required includes close, distance, color, peripheral, depth perception and ability to adjust focus.
• Regularly required to use hands and fingers, and handle or feel objects.
• Other physical tasks include pushing, reaching, climbing, stooping.
• Local and air travel up to 50% – 75% of time.

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, veteran status, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their ability, achievement, experience and conduct and other legitimate business reasons.