Job Details

Our client is looking for a Field Service Technician in Roanoke, VA 24029.

Our client is a multibillion-dollar company that provides end-to-end managed services, technology, and consulting to enable the digital workplace for small to enterprise businesses. Join their team to be part of delivering individualized experiences to a diverse range of clients in a collaborative and productive workplace environment.

Job Title: Field Service Technician

Location: Roanoke, VA 24029

Duration: 3 months

Type: Contract to Hire

Pay Rate: $21.50/hour on W2.

Additional Notes:

• Position is in-person, field-based, requiring daily travel to customer sites in Roanoke, VA, and surrounding areas including Lynchburg, Christiansburg, Blacksburg, Salem, and Forest.
• Daily responsibilities include repairing printers (primarily Fujifilm and Lexmark), replacing workstations, troubleshooting networks, and working on POS equipment.
• Candidates must have access to a reliable motor vehicle and a valid driver's license.
• Schedule: Monday - Friday, 8:00 AM - 5:00 PM, with occasional overtime. On-call rotation every other week (24/7).
• Preferred experience: 2+ years in a similar role; A+ certification is a plus but not required.
• Compensation: $21.50/hour; mileage range 50-150 miles per day.
• Candidates should reside within 30 miles of the job location.
• Interviews start: December 1st.

Required Skills & Experience

• 2+ years of field dispatch repair and hands-on hardware experience (printers, PCs, POS, etc.), break-fix, use of power tools (e.g., drills), and familiar with the ticketing system.
• Lexmark certifications and experience.
• Experience with Lexmark printer break-fix and equipment installs, and HP, Dell, and Lenovo.
• Previous Field Service and/or Desktop, POS, printer Break/Fix experience
• Excellent technical troubleshooting and customer service skills
• Reliable transportation and clean driving record required (This is a driving position - reimbursed accordingly)
• Active driver's license.

What You Will Be Doing

• Driving to client sites and providing general IT support to multiple customers (retailers, banks, etc.)
• Running break-fix and IMAC calls, and supporting clients, the level of support will vary depending on the customer, but do expect printer, laptop, server, network, and other technology devices.
• Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals
• Documents, maintains, upgrades, or replaces hardware and software systems, such as desktops, Point of Sale (POS) devices, and printers
• Trains employees, identifies, analyzes, and repairs product failures, orders, and replaces parts as needed
• Maintain good customer focus, meeting deadlines and service level agreements (SLAs)