Job Details
Care Team Manager
2025-12-29 Rescue Mission Roanoke,VA
Description:
Since 1948, The Rescue Mission of Roanoke has been on the mission of "Helping Hurting People in Jesus' Name." The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need.
We are a non-profit, faith based, equal opportunity employer
The Care Team Manager serves to ensure the seamless availability of care team services while supporting the team members, guests, volunteers and local community through Christ-filled love and respect. They will coordinate the care team schedules, confirm the Welcome Center availability, and seek support from community partners for their presence onsite.
Reports to: Sr. Director of Programs
Hours of Availability:
Full-Time - Flexible schedule between 8:00am - 6:30pm; weekends and holidays as scheduled
Compensation: $DOE (non-exempt/hourly)
Our Team Members should exhibit the following:
Serves to coordinate the use of the Welcome Center with those interested in holding an event and/or meeting. Ministers to the community by providing a respectful, safe, clean, and secure environment for care team services and the community. Active engagement with volunteers, guests, team members and local community. Manages the case managers and intake specialists to include onboarding, scheduling, training, recognition, and performance management. Serves as a member of the Care Team providing services to our guests and the community. Creates, monitors and adjusts Community Partner onsite schedules.
Administrative duties include (but not limited to), providing data analysis as requested/required for KPIs, tracking case management, community partner and goal completion data.
This position will continue to evolve as the Care Team increases the services provided, such as transitional living and aftercare.
All team members may be asked to complete other duties as assigned by the leadership/management with an expectation to complete these assignments as requested.
Physical demands essential to performing the job duties of this position (not an all-inclusive list).
The Rescue Mission of Roanoke is a drug-free and tobacco-free workplace
We look forward to reviewing your qualifications!
Since 1948, the Rescue Mission has continued a tradition of comprehensive care to those in crisis in our community. The homeless, the hungry, the chemically addicted, the impoverished and the hopeless have all found a warm welcome at the Rescue Mission.
Men, women and children have found a safe place and compassionate friends in their darkest moments. The Rescue Mission is open 24 hours/day and 365 days/year and provides food, clothing, shelter, an on-site clinic, Recovery Program, case management, and aftercare services. All people in crisis are served regardless of race, gender, creed, age, or ethnicity.
In addition, the Rescue Mission operates a Donation and Recycling Center, 2nd Helpings - Gallery and Shop, Thrift 460, and has an online store presence. All proceeds from sales benefit the programs of the Rescue Mission.
With the mission statement "helping hurting people in Jesus' name," the Rescue Mission of Roanoke nourishes the mind, body, and spirit, through dedicated staff and volunteers that extend the compassion of Christ to our neighbors in need.
Benefits:
- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Employee discounts
- Free food & snacks
- Health insurance
- Paid time off
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Since 1948, The Rescue Mission of Roanoke has been on the mission of "Helping Hurting People in Jesus' Name." The Mission nourishes the mind, body, and spirit, through dedicated team members and volunteers that extend the compassion of Christ to our neighbors in need.
We are a non-profit, faith based, equal opportunity employer
The Care Team Manager serves to ensure the seamless availability of care team services while supporting the team members, guests, volunteers and local community through Christ-filled love and respect. They will coordinate the care team schedules, confirm the Welcome Center availability, and seek support from community partners for their presence onsite.
Reports to: Sr. Director of Programs
Hours of Availability:
Full-Time - Flexible schedule between 8:00am - 6:30pm; weekends and holidays as scheduled
Compensation: $DOE (non-exempt/hourly)
Our Team Members should exhibit the following:
- Possess a sincere love of Christ and maintain a Christian Walk that is evident of that love.
- Individuals must be willing to adhere to The Rescue Mission of Roanoke's Statement of Faith & Code of Ethics.
- Demonstrates a genuine interest in the safety and well-being of our guests and team members.
- Understanding of volunteer engagement and ability to utilize and appreciate volunteers in daily tasks.
- Strong work ethic and commitment to work as scheduled to include holidays and weekends as assigned.
- Strong listening, as well as written & verbal communication skills to execute instructions, keep others informed and exhibit professionalism.
- Demonstrated attention to detail/strong organizational skills to assist with multiple daily assignments and special projects.
- Ambitious to exceed expectations.
- Experience coordinating services for customers/clients.
- Ability to lead, guide and support a team with a variety of professional backgrounds/roles.
- Strong familiarity with community resources in Roanoke and surrounding areas.
- Demonstrated background/experience in public health, social work, or related field.
- Ability to represent the Rescue Mission and work in collaboration with community partners.
- Demonstrated experience with reporting and analyzing data.
- Strong computer skills to include Google and Microsoft Office products.
Serves to coordinate the use of the Welcome Center with those interested in holding an event and/or meeting. Ministers to the community by providing a respectful, safe, clean, and secure environment for care team services and the community. Active engagement with volunteers, guests, team members and local community. Manages the case managers and intake specialists to include onboarding, scheduling, training, recognition, and performance management. Serves as a member of the Care Team providing services to our guests and the community. Creates, monitors and adjusts Community Partner onsite schedules.
Administrative duties include (but not limited to), providing data analysis as requested/required for KPIs, tracking case management, community partner and goal completion data.
This position will continue to evolve as the Care Team increases the services provided, such as transitional living and aftercare.
All team members may be asked to complete other duties as assigned by the leadership/management with an expectation to complete these assignments as requested.
Physical demands essential to performing the job duties of this position (not an all-inclusive list).
- Prolonged periods of sitting.
- Prolonged - Communicating with others to exchange information.
- Prolonged computer use; computer screen exposure.
- Temperatures may vary depending on activity/events; indoor/outdoor exposure.
- Noise levels may vary depending on activity/event and/or location.
- Activity may include occasional stooping, twisting, turning, pushing, pulling.
- Lift up to 50 pounds; not repetitive.
- Occasional - Moving around to accomplish a task.
The Rescue Mission of Roanoke is a drug-free and tobacco-free workplace
We look forward to reviewing your qualifications!
Since 1948, the Rescue Mission has continued a tradition of comprehensive care to those in crisis in our community. The homeless, the hungry, the chemically addicted, the impoverished and the hopeless have all found a warm welcome at the Rescue Mission.
Men, women and children have found a safe place and compassionate friends in their darkest moments. The Rescue Mission is open 24 hours/day and 365 days/year and provides food, clothing, shelter, an on-site clinic, Recovery Program, case management, and aftercare services. All people in crisis are served regardless of race, gender, creed, age, or ethnicity.
In addition, the Rescue Mission operates a Donation and Recycling Center, 2nd Helpings - Gallery and Shop, Thrift 460, and has an online store presence. All proceeds from sales benefit the programs of the Rescue Mission.
With the mission statement "helping hurting people in Jesus' name," the Rescue Mission of Roanoke nourishes the mind, body, and spirit, through dedicated staff and volunteers that extend the compassion of Christ to our neighbors in need.