Job Details

This position will provide frontline risk management through the intake, investigation, and either resolution or escalation of complaints and grievances from patients, family members, and visitors. The Patient Advocate will exercise autonomy in determining the optimum method of management to ensure the best possible outcome for all involved. The Patient Advocate will also provide support to Carilion Clinic staff by assisting with communication between staff and patients and families and acting as liaison when appropriate. The Patient Advocate will utilize critical thinking and advanced problem-solving skills. Promotes Carilion Clinics Culture of Service Excellence and quality through teamwork, respectful communication, maintenance of a professional environment, partnership with those we serve, and anticipation of patient/customer needs. Applies communication skills, de-escalation techniques, and resolution strategies to the management of patient, family, and visitor complaints and grie...Patient, Advocate, Director, Healthcare, Staff, Communication