Job Details

The Carilion Clinic Patient Transport (CCPT) Communications Center Coordinator is one of the first points of contact for patients, prospective patients, discharge planners, insurance companies/brokers, physicians, facilities, 911 dispatch centers, and other Emergency Medical Services (EMS) agencies with Carilion Clinic. Working in a call center environment as part of an extended transportation team, the Communications Center Coordinator serves as a central link in the safe transfer and transport of patients throughout the region. This position is responsible for answering phone calls, facilitating insurance pre-authorization, obtaining quotes for service, arranging non-ambulance transport through other agencies, entering information into the dispatch software system and insurance portals, validating insurance coverage, and confirming pre-scheduled appointments. Receives and screens calls in an efficient manner to minimize delays. Identifies and escalates emergency calls, issues, or com...Dispatch, Coordinator, Ambulance, Communication, Communications, Transport, Healthcare