Job Details

#LI-OD1 #LI-Hyrbid
Essential Functions and Primary Duties
* Handle a high volume of calls and cases related to Consumer Directed Healthcare Products in Flexible and COBRA Benefits in a call-center environment.
* Provide prompt and accurate problem resolution for internal and external clients. Own the issue resolution from start to finish
* Coordinate annual benefits enrollment renewal and ongoing administration for clients, participants, COBRA insured, and retirees, etc., in a timely manner.
* Ensure that plans are accurate, current, and meet compliance standards
* Distribute claims and documentation for reimbursements as well as COBRA reinstatements and terminations.
* Educate participants and clients about their benefits related to eligibility and plan requirements.
* Ensure all internal controls and procedures are followed for accuracy
* Provide excellent customer service support for ongoing benefit activity and eligibility. Assure plans are administered in a manner that is compliant with IRS regulations.
* Record necessary changes/updates as appropriate
* Additional responsibilities as assigned
Preferred Qualifications
* Prior benefits knowledge preferably regarding COBRA, Health Savings, or Flexible Spending
* Customer service or call-center experience
Minimum Qualifications
* High School Diploma or GED
* Acute detail and accuracy skills
* Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
* Excellent customer relation skills
* Proficient use of applicable technology
* Ability to work in a team environment as well as independently
* Ability to prioritize multiple responsibilities and pay close attention to detail on many, varied tasks