Job Details

Administration of programs and monitoring to ensure compliance with agent credentialing and training requirements. Maintain a comprehensive working knowledge of policies, procedures & pertinent tools. May coordinate with Supervisors and Managers to manage coaching outreach to agents with compliance infractions. Provides coaching advice, guidance and best practices to agents for compliance infractions. Document coaching outreach and agent engagement in contact management tools. Participates in meetings and presentations providing feedback and metrics to Sales Leadership. Assists in the development of job aids and tools with the intent of improving the quality of agent sales interactions. You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear directions on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications:High School Diploma/ GED (or higher)1 y...Agent, Coach, Policy, Specialist, Remote, Health, Healthcare