Job Details

Join Our Team as a Credit Card Call Center Representative - Roanoke VA (100% Onsite) - Speak with customers in English and Spanish!

We're looking for motivated individuals with greawt communication skills and a passion for customer service to join our dynamic team. This role offers great growth potential and the possibility of permanent placement. Training Schedule (First 8 Weeks): Monday - Friday, 8:30 AM - 5:00 PM

Shifts (Post-Training):

• Shift Hours: You will be assigned a structured 8-hour shift within the following coverage windows:
  • Day Shift Window: 4:00 AM - 9:00 PM
  • Night Shift Window: 7:00 PM - 4:00 AM
• Work Week: This is a full-time position requiring one weekend shift (either Saturday or Sunday).
• Days Off: Your days off will not be consecutive. They will be split between one weekend day and one weekday (Tuesday, Wednesday, or Thursday).

Why Work with Randstad?

• Weekly Pay: Get paid every week for your convenience.
• Personalized Support: A dedicated recruiter will guide you every step of the way.
• Direct Client Connections: Your resume goes straight to hiring managers.
• Comprehensive Benefits: Health, dental, vision insurance, and more to support you.
• Path to Permanency: Opportunities to secure permanent roles with leading companies.

About Randstad Benefits: Pay is based on experience, education, location, and other factors. Benefits include medical, prescription, dental, vision, AD&D, life insurance, short-term disability, and a 401(k) plan (eligibility applies).

Join Randstad for a supportive and rewarding employment experience!

salary: $19.99 - $20 per hour
shift: First
work hours: 4 AM - 4 AM
education: High School

Responsibilities

The Opportunity & Commitment

• Job Title: Credit Card Call Center Representative
• Speak with customers in English and Spanish.
• Pay: $20.00 per hour, paid weekly!
• Location: 100% On-Site in Roanoke, VA 24019. Remote work is not available.
• Contract with Opportunity for Extension or Temp to Hire

Schedule Details (Post-Training) (8-hr Shift)

• Day Shift Window: 4:00 AM - 9:00 PM
• Night Shift Window: 7:00 PM - 4:00 AM
• Work Week: This is a full-time position requiring one weekend shift (either Saturday or Sunday).
• Days Off: Your days off will not be consecutive. (Tuesday, Wednesday, or Thursday).

Training & Start Dates

• Upcoming Classes: January 12th, 2026, and January 20th, 2026.
• Training Schedule (8 Weeks, Paid): Monday - Friday, 8:30 AM to 5:00 PM.
• Attendance Note: Time off during the 8-week training period is not approved and missed time during training can lead to the end of the assignment.

Your Daily Impact

• As a Representative, you will handle a high volume of calls (approximately 75-100 per shift), acting as the first point of contact for credit card account holders.
• Assist customers with credit card account inquiries, payment details, balance reviews, and profile updates.
• Maintain a customer-first mindset while managing a high call volume, particularly during early-morning shifts.
• Facilitate seamless "warm transfers" to other departments.
• Meet performance metrics (Average Handle Time, Quality Assurance scores) with regular feedback to ensure your success.

The essential functions of this role include:

working weekends

Skills

Call Center

Call Center Support

Customer Relations

Customer Service

Customer support

Inbound

Credit & Collections

Credit

Credit Collections

Mortgage Credit/Collections

Bank Deposits

Bank Relations

Banking Relationships

CSR

Cashier

teller

Barista

Fourth Shift

Third Shift

Bank

Escalations

Phones

Outbound

Spanish

Qualifications

Years of experience: 0 years

Experience level: Entry Level

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact ...@randstadusa.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.