Job Details

#LI-OD1 #LI-Hybrid
Essential Functions and Primary Duties
* Manages the day-to-day of Benefits Support services for an assigned block of accounts to include the Benefits Renewal and Open Enrollment process and Level 2 support
* Acts as an outward-facing, dedicated resource for assigned accounts, typically with direct client contact
* Organizes daily tasks and manages workload
* Escalates client concerns when appropriate
* Implements renewal changes and provides support throughout open enrollment including communication with client contacts, internal and external vendors
* Conducts client meetings, as needed, for Benefits Renewal and Open Enrollment
* Knowledge of payroll processes and other services offered by CBIZ
* Maintains data integrity and quality with any applicable software on a timely basis
* Establishes and preserves a solid business rapport with clients, external brokers and internal matrix partners such as CBIZ HCM Account Manager, CBIZ Employee Benefits, CBIZ FLEX/COBRA Benefits Team and CBIZ HRO
* Works to understand processes, procedures and programs
* Works to meet department metrics and goals as established by team supervisor
* Additional responsibilities as assigned
Preferred Qualifications
* Bachelor's Degree
* Minimum 1-2 years of payroll experience
* Preference for candidate with prior experience in HRIS or Human Capital Management software
* Experience with UKG Ready Talent is a plus
* Previous experience in a client service or system integration environment
Minimum Qualifications
* High School Diploma or GED equivalent required; Bachelor's degree preferred
* 3 years of experience in industry or related field
* Strong communication skills both oral and written with all levels of an organization, both internally and externally
* Must obtain and preserve required licenses/certifications as required
* Proficient use of applicable technology
* Able to work in a team environment as well as independently
* Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
* Travel based on client and business needs