Job Details

Pay: $23.75/hr

Duration: 6 month contract

Location: Roanoke, VA - onsite

Overview:

This role works closely with operations leadership and production teams to improve efficiency, reduce open order age, minimize past dues, and decrease customer escalations.

Key Responsibilities:

• Serve as the point of contact between planning and customer service teams for assigned product lines
• Manage escalations to minimize interruptions
• Process cancellations and provide order status updates
• Oversee order management, identifying efficiencies in assembling similar products in batches
• Prioritize assembly workflows and production benches
• Communicate material-related issues to planning teams, including:
• Missing or defective materials
• Quality concerns
• Inventory discrepancies and cycle count adjustments
• Bill of Materials (BOM) issues; collaborate with planners and engineering to resolve backflushing or configuration errors
• Participate in continuous improvement meetings (Gemba) and track metrics related to open orders and production performance

Required Qualifications:

• Associate degree (2-year degree)

Preferred Skills:

• Proficiency in Microsoft Outlook and Excel
• Experience with SAP
• Strong written and verbal communication skills