Job Details

Technical Services Director

Define and execute comprehensive strategies for the Industrial Systems business unit's (ISBU) Technical Services (TS) to meet the short and mid-term period (1 to 3 years) of the Mid-Range Plan (MRP) and the long-term (3 to 5 years) strategy and the healthy, sustainable, and profitable growth of the business unit.

- Develop the annual MRP to forecast the orders, sales, and contribution margin for the TS market segment in alignment with the BU's goals and in collaboration with BU leadership

- Assess the BU's capabilities, products, services, and technologies and recommend new TS offerings and enhancements that position the BU to achieve long-term TS objectives

- Monitor and investigate industry technical service trends, market position, competitive threats, and opportunities in the market to assess how these factors might affect current offerings and change over time, and to recommend new and enhanced offerings

- Develop and execute strategic business plans for the BU's entry and offerings of TS to clients, in collaboration with BU and Business Development senior management

- Use analytics and metrics to drive strategic decision-making as it relates to technical services

- Develop and manage a system to track current TS offerings and standardization across the ISBU

- Report results for TS Orders and Sales as scheduled and requested to Company and parent company management, including, but not limited to, research, analysis, evaluation, and recommendations

- Determine key wants and needs of the existing industries, markets, and market segments, and monitor industry and macro-economic trends to assess how these factors might change over time

- Develop Marketing Requirement Specifications (MRS) and Development Request Sheets (DRS) for new products, solutions, and upgrades to existing products to position the BU to achieve long-term objectives

- Manage the Design Request process for new product requirements to product development teams

- Develop and execute Go-To-Market strategy and collaborate with Marketing, Business Development, and BU leadership on TS product launch

- Coordinate and review commercial proposals for accuracy, adherence to company policies, and profitability with engineering, project management, manufacturing, and business executives in accordance with corporate guidelines and in a timely manner

- Provide input to initial due diligence on potential M&A targets in relation to new markets and industries to ensure these activities support long-term organization plans in collaboration with the Business Development team

- Proactively and positively promote and exemplify the Company brand to internal and external contacts and the general public

- Develop, maintain, and continuously improve the system by which client relationships are strengthened, and the TS orders strategy is fulfilled effectively

- Ensure consistent branding guideline compliance throughout the Company in collaboration with the Global Marketing team

- Diagnose gaps between the function's current and desired performance and deploy strategies to resolve

- Ensure key information about project performance is acquired and monitored in coordination with other BU management

- Ensure effective risk management and communication, in compliance with Company and parent company policies and contractual terms and conditions, to protect the organization from liability

- Develop and implement strategies to increase internal and external awareness and understanding of the BU's objectives and achievements via effective public relations and advertising in global and local media programs in collaboration with the Global Marketing team

- Ensure effective design, development, implementation, measurement, and management of the TS systems to increase capability and performance

- Coordinate and influence within the entire organization to secure resources and solutions to execute the TS strategies

- Determine the budget and business resources required for advertising, sales, and marketing collateral, trade shows, technical seminars, and related material and activities in coordination with the BU's commercial leadership

- Plan and execute projects to aid in improving and growing the BU's business to meet goals set by ISBU senior management

- Build and sustain productive relationships with the parent and group companies to ensure collaboration and responsiveness to ensure open communications of technical service programs, activities, and best practices to expand the overall technical services business

- Build and lead a team of committed and capable employees

- Plan for, appropriately assign, resource, and integrate the work of the team

- Lead, expect, and implement continuous improvement

- Own the output of the team

- Ensure team members fulfill functional and general employee accountabilities

- Exercise effective managerial leadership to include

- Two-way managerial team working

- Fair and just treatment of direct reports

- Context setting

- Planning

- Task assignment

- Ongoing performance management

- Coaching

- Selection and orientation

- De-selection and dismissal

- Ensure effective leadership and fair and just treatment for their direct reports once removed

- Ensure talent pool development at the direct report once removed level