Job Details

Company Description

Tandem Behavioral Health is dedicated to providing accessible, compassionate, high-quality mental health and addiction treatment. Our multidisciplinary team of licensed professionals offers both secure virtual therapy and in-person recovery services. We operate our Partial Hospitalization Program (PHP) and Intensive Outpatient Program (IOP) to support those navigating substance use and co-occurring mental health challenges. We also offer Substance Use Case Management and Peer Recovery Support Services. Our mission is to transform behavioral health access and care for adults across Virginia through a holistic approach.

Role Description

Payscale Ranges from $52,000-$85,000 (Depending on Education, Licensure Status, and Experience)

The Clinical Supervisor (CS) provides oversight, leadership, and direction to the clinical staff of

Tandem Behavioral Health. This role ensures compliance with all federal, state, and local

regulations, promotes excellence in clinical care, and maintains adherence to Virginia Medicaid and

DBHDS standards. The Clinical Supervisor develops, as needed, and implements policies and

procedures, supervises clinical staff, oversees investigations and risk management, and ensures

high-quality care and documentation. The Clinical Supervisor provides administrative and clinical

supervisor to the Clinical Supervisor Assistant. The Clinical Supervisor provides direct Clinical

supervision to counselors, Peers, Case Managers, Assessment Specialist and other staff only in the

absence of the Clinic Director.

This position has an assistant to assist the Clinical Supervisor with oversight of their operational duties.

Key Duties & Responsibilities:

Referral & Intake Coordination

• Conduct screenings, admissions, referrals, and assessments, as needed
• Oversee client intake and orientation processes, as needed.
• Complete and/or oversee the completion of Continued Stay requests
• Complete and/or oversee the completion of Initial Authorization requests
• Follow up on the status of authorization requests, as needed
• Input authorization approvals into the EHR
• Follow up on discrepancies with authorization requests
• Participate in Peer-to-Peer Reviews

Documentation & Records

• Review and approve medical records requests.
• Ensure timely processing of medical records requests.
• Ensure timely completion of discharge summaries, as needed.
• Write annual and quarterly reports.
• Approve and monitor Client Service Plans.
• Develop and update Individualized Service Plans (ISPs).
• Ensure that documents have appropriate signatures.
• Complete chart audits for compliance.
• Submit and/or approve all clinical documentation, including progress notes, treatment plans, quarterly reports, and assessments, within 24 hours
• Maintain accuracy and confidentiality of client records.

Program & Client Support

• Perform shift work during staffing shortages, including case management, administrative, and group
• Participate in monthly on-call rotation.
• Participate in drug screen coverage rotation.
• Promote Tandem Behavioral Health at conferences, provider fairs, and community events.
• Attend and lead required meetings, including staff meetings, house meetings, in-services,
• Assist the Clinic Director with business development initiatives, as needed.
• Initiate client de-escalation and behavior modification plans, as needed.
• Assist with group and housing assignments and updating tracker

Operations & Compliance

• Ensure compliance with Medicaid, DBHDS, and internal policies.
• Follow procedures for grievances/complaints and abuse/neglect/exploitation reporting.
• Maintain organized digital records and contribute to risk management documentation.
• Initiate, conduct, assign, and follow up on all investigations of client abuse and/or neglect
• Provide direct supervision to Counselors, Peers, Assessment Specialists, and Case Managers,
• Conduct pre-service and in-service staff training, as needed.
• Track, monitor, and approve time off requests and timecards for direct reports.
• Assist with audit and accreditation visits as needed
• Monitor equipment and supplies
• Assist with daily facility walk-throughs/inspections

Qualifications

• Master's degree in social work, Counseling, Psychology, or related field required; license or license-eligible (LCSW, LPC, LMFT, etc.) preferred.
• Minimum 2–3 years of experience in behavioral health or substance use disorder treatment.
• Knowledge of Virginia Medicaid guidelines, DBHDS regulations, and clinical documentation standards.
• Supervisory or team lead experience strongly preferred.
• Certifications required: CPR, First Aid, and Behavior Modification. (We can assist you with obtaining these certifications)
• Valid Virginia driver's license with current DMV driving record.
• Strong organizational and time-management skills with ability to multitask.
• Strong clinical assessment, treatment planning, and documentation skills.
• Ability to supervise, coach, and motivate staff effectively.
• Excellent organizational, time-management, and problem-solving abilities.
• Strong interpersonal and communication skills, both verbal and written.
• Ability to manage confidential information with discretion.
• Excellent verbal and written communication skills.
• Attention to detail and accuracy in documentation.
• Proficiency in Microsoft Office Suite, Google Workspace, and fax/email systems.
• Ability to work collaboratively with clinical, administrative, and leadership staff.
• Able to de-escalate stressful situations.