Job Details

Clinical Patient Liaison

The Clinical Patient Liaison facilitates a positive hospital experience for patients and families by serving as a liaison with hospital staff to foster open communication and a positive relationship between patients and their families. Emphasizes and promotes a professional atmosphere on unit along with excellence in patient care. Abates potential problem situations. Performs additional functions related to operations to meet specific needs of the department. Serves as a resource person for patient, utilizing effective communication, courtesy, confidentiality and professionalism in all interactions. As part of the health care team, performs basic clerical and technical clinical services relating to the care, cleanliness, safety and comfort for patients of all ages. Provides quality service through a team oriented, collaborative approach to patient care.

The Clinical Patient Liaison:

• Delivers basic nursing care and assists patients with daily living activities.
• Transports patients, specimens, and equipment within the facility.
• Documents and reports patient observations to licensed staff.
• Supports unit scheduling, supply management, and equipment processing.
• Maintains cleanliness and regulatory compliance in patient and staff areas.
• Manages admissions, discharges, and patient flow using hospital systems.
• Welcomes and assists patients and visitors, supports registration.
• Responds to patient/family concerns and crisis situations with empathy and professionalism.
• Advocates for patient rights and assist with educational initiatives.
• Answers phones and provides general administrative support.
• Participates in audits, chart reviews, and performance improvement activities.
• Demonstrates knowledge of patient care across the lifespan and adheres to safety protocols.

What We Require:

Education: High School diploma or equivalent education required. Experience: 2 years customer services industry experience with demonstrated excellent interpersonal skills. Life Support: Must successfully complete AHA BLS-HCP within 6 months of hire. Other Minimum Qualifications: Must be customer driven, have strong grammar, spelling and punctuation skills, knowledge of medical terminology, knowledge of office procedures and equipment, proficiency in computer data entry/keyboarding, ability to use electronic medical records and good organizational, communication, teamwork and interpersonal skills.

Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion is a Drug-Free Workplace. For more information or for individuals with disabilities needing special assistance with our online application process contact Carilion HR Service Center at 800-###-####, 8:00 a.m. to 4:30 p.m., Monday through Friday.