Job Details

Job Description
About the Opportunity

Tivoli'sWorld Staffing is hiring a Field Services Administrator. This role ensures the smooth coordination of field service teams, playing a vital part in client satisfaction and operational efficiency.

Key Responsibilities

• Schedule Coordination: Organize field service calendars and allocate personnel to meet project deadlines
• Technician Dispatch: Assign field technicians to customer sites based on skillset and service needs
• Customer Communication: Provide timely updates to clients regarding job schedules, technician arrival, and service progress
• On-Site Support: Assist technicians remotely during jobs; address field challenges promptly
• Customer Follow-Up: Monitor post-service satisfaction and resolve client concerns effectively
• Service Documentation: Track service reports, technician notes, and scheduling data using internal systems

• Education: Associate degree in a technical or administrative field preferred
• Experience: Prior field service dispatch or coordination experience, ideally in a technical or manufacturing environment
• Skills Required:
  
  
  • Strong communication and organizational skills
  • Proficiency in Microsoft Office (Word, Excel, Outlook)
  • Ability to manage multiple priorities in a fast-paced setting
  • Calm problem-solving approach under pressure
  • Team collaboration and customer service focus

• Health insurance coverage
• 401(k)
• Paid time off