Job Details

The Director of Commercial Process Governance & Transformation will lead the central function responsible for driving operational excellence, simplifying our business, and enabling the strategic process transformation agenda for the Commercial Bank. The core mission is to lead a high‑performing team to govern our core process ecosystem, deploy targeted process optimization, and embed a culture of continuous improvement.

This leader will be responsible for a team of 10+ associates and three pillars (Process Ecosystem Governance, Process Excellence Engine, and Process Optimization). The role is critical for reducing our risk profile, improving client and associate experience, and unlocking the ability to launch new digital and product capabilities with speed and confidence. The leader will strengthen and optimize high‑performing processes that drive business performance while managing risk, enhancing client experiences, and empowering teams.

Responsibilities

• Lead, coach, and mentor a team of high‑performing leaders and subject‑matter experts; unify the three core pillars into one cohesive, integrated team, fostering a culture of excellence, empowerment, and psychological safety.
• Oversee Business Process Hierarchy, focusing on the L2 level and ensuring all processes are defined from Level 0 to Level 4 with increasing specificity.
• Maintain operational excellence by documenting and governing Commercial's operational business processes, defining roles, risks, controls, and establishing standards for consistency, transparency, and ongoing performance.
• Leverage the process framework to drive tangible business outcomes, significantly reduce the bank's risk profile, and ensure a well‑managed environment.
• Lead structured transformation efforts that turn process insights into real business outcomes—driving measurable improvements in efficiency, risk management, and experience.
• Lead the Process Excellence Engine (PXE) to deploy rapid, high‑impact improvements to the bank's most critical value streams, delivering measurable results in cycle time, risk reduction, and efficiency.
• Consult on complex process improvement initiatives to enable Commercial businesses to gain efficiencies, innovate, and achieve strategic goals using data‑driven tools and methodologies.
• Build and scale the bank's in‑house Lean Six Sigma talent and process optimization competency, embedding continuous improvement as a core bank‑wide skill.
• Improve process acumen of business associates, teaching them how to self‑identify opportunities and provide tools and confidence to make an impact.
• Serve as the primary strategic partner for senior business, technology, and risk leaders; translate technical work into strategic business value and influence prioritization of the bank's highest‑impact process improvement opportunities.

Basic Qualifications

• Bachelor's Degree or military experience.
• At least 7 years of experience managing project teams and deliverables.

Preferred Qualifications

• At least 5 years of process improvement experience.
• At least 5 years of experience in audit or risk management.
• At least 5 years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake).
• Six Sigma Certification, Lean, Change Management or Agile certification.

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full‑time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part‑time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Charlotte, NC: $168,000 - $191,700 for Director, Process Management
McLean, VA: $184,800 - $210,900 for Director, Process Management
Richmond, VA: $168,000 - $191,700 for Director, Process Management

This role is eligible to earn performance‑based incentive compensation, which may include cash bonus(es) and/or long‑term incentives (LTI). Incentives could be discretionary or non‑discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well‑being.

Applicants may be contacted by Membership Recruiting for further evaluation. The position is open for a minimal period and will close after five business days. This is a federal equal opportunity employer. Capital One promotes a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws. If you require a reasonable accommodation for the application or interview process, please contact Capital One Recruiting at 1‑800‑304‑9102 or via email at ...@capitalone.com. All information you provide will be kept confidential and used only as required.

Capital One does not provide, endorse, nor guarantee and is not liable for third‑party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Positions posted in Canada are for Capital One Canada; those posted in the United Kingdom are for Capital One Europe; and those posted in the Philippines are for Capital One Philippines Service Corp. (COPSSC).