Job Details

Technical Services Engineer

Provide warranty engineering, including technical and parts support, for clients and field engineers

Formulate potential resolutions for clients and field engineers from failure trend information

Advise clients and Company engineers to resolve on-site issues, providing technical support and troubleshooting process guidance

Analyze client equipment failures using remote diagnostics tools, when necessary

Resolve issues at client sites by leading problem-solving efforts of the Company's engineering teams, suppliers and clients

Correct errors of deficiencies in hardware, software or system design through consultation with Clients and Company engineers

Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation

Report to the factory any errors of deficiencies in hardware, software or system design discovered from consultation with clients and Company engineers. Implement corrective actions outlined in Field Change Notices as assigned.

Update CRM with appropriate case information to ensure timely and accurate reports.

Track monthly warranty costs for assigned business unit and report to Technical Services Manager

Prepare Service Advices and issue to clients and field engineers as necessary

Write and/or review field reports, and issue to clients as requested

Acquire and maintain current safety qualifications appropriate to the assigned tasks and comply with Company and client safety requirements and good safety practices

Process warranty replacements, expediting when necessary

Resolve supplier product failures in a timely and cost-effective manner

Respond to client issues after regular business hours on rotating phone duty

Investigate suggested field changes, report problems and recommend solutions to parent Company as necessary

Bring full effort to bear on tasks assigned by manager

Give manager best advice

Give earliest notice when work cannot be delivered as specified

Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

Comply with all Company policies, practices, and procedures and all regulations and laws

Recommend viable improvements proactively

Ensure effective utilization of business tools and processes