Job Details

Job Description
About the Role:

Tivolisworld LLC is seeking a compassionate and resourceful Resident Support Specialist to provide essential services to tenants in our low-income housing communities. This role focuses on fostering stable tenancies by addressing resident concerns, supporting conflict resolution, and connecting individuals with community resources.

Key Responsibilities:

• Serve as the primary point of contact for resident concerns and support needs
• Assist tenants in navigating issues related to housing, community integration, and well-being
• Provide referrals to local services such as employment programs, mental health services, or food assistance
• Help residents understand lease terms, house rules, and tenant responsibilities
• Collaborate with the property management and case management teams to support resident retention
• Mediate and resolve conflicts between residents, or between residents and staff
• Maintain clear documentation of interactions and outcomes in compliance with program policies
• Support the implementation of resident engagement and education programs
• Conduct wellness checks and routine resident follow-ups as needed

• High school diploma or equivalent required; Associate's or Bachelor's degree in social work, human services, or a related field preferred
• Experience in housing services, case management, or tenant relations strongly preferred
• Strong interpersonal and communication skills
• Ability to work with diverse populations with sensitivity and discretion
• Knowledge of local social services and public assistance programs
• Proficiency with Microsoft Office and basic documentation tools

• Health insurance
• Paid time off
• Opportunities for advancement
• Meaningful work supporting housing stability and community well-being
• 401(k)
• Health insurance
• Paid time off