Job Details

Develop solutions to routine technical problems of limited scope. Follow standard practices and procedures in analyzing situations or data from which answers can be readily obtained. Detect, isolate, document, rapidly report, and resolve system outages or problems encountered during operations of the scientific workstations, including the collections of diagnostic data, restoring the system operation, development of workarounds, and other activities necessary for a recovery of a system. Accurately document problems in logging and discrepancy reporting tools. Work directly with the customer in most aspects of the day-to-day activities. Respond to user calls regarding hardware/software problems, correcting or ensuring that problems are escalated when required. Communicate with users and senior management the status of key problem statuses. Perform hands-on repair of equipment and maintenance/installation of computing infrastructure. Maintain and troubleshoot all hardware associated with ...Systems Engineer, Systems, Engineer, Information Technology, Monitoring, AWS