Job Details

OneTouch Direct is not your typical Call Center. Founded in 1998, we have grown into one of the most preeminent providers of contact center solutions in the nation. We work with Fortune 500 companies providing effective products and excellent service. We are a seamless extension of our clients while building an internal culture that stands out above the rest.

OneTouch Direct is seeking a skilled and motivated Customer Support Rep to join our team remotely in San Antonio, TX. As a Care Concierge, you will be responsible for providing comprehensive support to our clients, ensuring that they receive the highest level of service possible.

Your primary responsibilities will include assisting clients with their legal inquiries, coordinating services, and facilitating communication between clients and legal providers. Your attention to detail and commitment to client satisfaction will play a pivotal role in our organization's success.

Key Responsibilities:

• Provide exceptional support to clients by accurately answering inquiries and resolving issues in a timely manner.
• Coordinate care services and appointments, ensuring seamless communication between clients and healthcare professionals.
• Maintain detailed and accurate documentation of client interactions and care plans.
• Assist with administrative tasks as required to support the overall operations of the Care Concierge team.
• Continuously strive to enhance the client experience through proactive communication and problem-solving.

Requirements

• Minimum of 2 years of experience in a customer service or related role.
• Strong verbal and written communication skills.
• Proficient in the use of computer systems and software, including Microsoft Office Suite.
• Ability to handle multiple tasks effectively in a fast-paced environment.
• Excellent organizational skills and attention to detail.
• Knowledge of healthcare services and terminology is preferred.
• Bachelor's degree in a related field is a plus.

Required Equipment:

• A laptop or desktop computer (not a Mac, Surface, or Chromebook) running Windows 11 or higher
• Hardwired internet connection (ethernet) required
• USB headset (not wireless) with noise-canceling features
• Webcam (external or integrated)

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Work From Home