Job Details

Additional $1.50/hr. for working 10pm-6am

Are you passionate about making someone's day? Do you strive to provide a best-in-class customer experience? If this sounds like you, join our team as a Hospitality Assistant Manager!

In this role, you will play a crucial part in enhancing our customers' shopping experience at Sheetz. You will ensure that top-tier customer service is at the heart of every operation in our stores.

As a leader, you'll manage customer experiences to uphold our Hospitality and Total Customer Focus standards across various aspects like inventory, preparation, service, and sales. You will also act as the manager when the Store Manager is unavailable.

All your hard work is rewarded with great benefits! We offer quarterly employee bonuses based on company performance, generous PTO and 100% paid parental leave, 401k matching, employee stock ownership, numerous professional development opportunities, tuition reimbursement, full medical, vision and dental coverage, and snack discounts!

Responsibilities:

1. Support the Store Manager in recruitment, selection, training, and performance management of team members.
2. Participate in staff scheduling decisions.
3. Address customer questions, complaints, and concerns.
4. Monitor team compliance with Sheetz policies and procedures.
5. Review feedback from customer service shops, QA audits, secret shops, and SMG surveys.
6. Ensure timely customer transactions and maintain store cleanliness to meet hospitality standards.
7. Check completion of end-of-day tasks.
8. Manage inventory efficiently through proper placement, pricing, and restocking of merchandise.
9. Oversee profit management by checking processes such as shrink indicators, lottery, stock audits, and vendor operations.

Qualifications:

Education:

• High School Diploma or GED required.
• Two-year degree in a business-related field preferred.
• Completion of necessary certification testing.

Experience:

• Preferred: One year of experience supervising staff in fast food, restaurant, retail, or convenience settings.

Licenses/Certifications:

• ServeSafe Certification.
• Any other legally required certification.

Sheetz is committed to the full inclusion of all qualified individuals and will consider all applicants regardless of disability who can perform essential job duties with or without accommodations.