Job Details

Address incoming email and phone requests and inquiries. Collect required and optional data, with an emphasis on accuracy and completeness of information. Provide excellent customer service to internal and external customers. Resolve applicable officer, customer, service partner and internal inquires per defined processes and guidelines while overcoming certain obstacles within the conversation. Assist with setting proper expectations with internal and external customers about their request(s) or issue(s) that need to be resolved. Be comfortable over the phone talking with customers while multi-tasking within our systems to collect accurate data and information. Use multiple systems and online tools to complete tasks. Work with Vendors and Partners to address Officer issues. Additional duties as directed by management. What You Bring. Excellent written and verbal communication skills. Advanced knowledge of basic office applications and ability to learn new proprietary software. Strong ...Agent, Intake, Dispatch, Skills, Technology, Healthcare