Job Details

Customer Satisfaction Provide excellent customer service to all internal and external customers according to Goodwill standards. Respond to customer inquiries (calls, emails, and feedback ratings/reviews) in a timely and courteous manner. Escalate irate customer complaints to management. Listing Scan and separate donations per established procedures into categories that include books, media, bale/salvage, pre-processed, and discarded items. Examine and conduct quality inspection of books/media, accurately choosing appropriate marketplace grading scale and condition descriptions. Accurately stock inventory through both the inventory management software and the physical location. Adhere to all quality standards as outlined by the marketplaces and management. Identify and report problem stores to management (poor quality, wrong types of product, abuse of supplies, etc.)Purge inventory as directed by management, ensuring accurate picking and labeling. Maintain appropriate and accurate reco...Media, Clerk, Commerce, Customer Service, Management, Retail, Inventory