Job Details

**Job Title: Front Desk Concierge (Part-Time)** **Location:** Roanoke, VA Assisted Living**Reports To:** Business Office Manager**Job Description:**We are seeking a friendly and compassionate Front Desk Concierge to join our assisted living community on a part-time basis. The ideal candidate will serve as the first point of contact for residents, families, and visitors, ensuring a warm and welcoming environment that promotes the quality of life for our seniors. This role is essential in providing excellent customer service and support, contributing to a positive atmosphere within our community.**Key Responsibilities:**- **Front Desk Operations:** - Greet residents, families, and guests with a warm, friendly demeanor. - Answer incoming calls and respond to inquiries, directing them to the appropriate departments or personnel. - Manage the reception area, ensuring it is organized and presents a welcoming atmosphere.- **Communication and Coordination:** - Assist residents with scheduling appointments, transportation needs, and activities. - Facilitate communication between residents, staff, and families. - Distribute mail and packages to residents, ensuring timely delivery.- **Administrative Duties:** - Maintain accurate records, including visitor logs and appointment schedules. - Assist in the coordination of events and activities within the community. - Handle administrative tasks such as filing, data entry, and maintaining office supplies.- **Resident Support:** - Provide assistance to residents with questions or concerns, ensuring they feel heard and valued. - Promote a sense of community by engaging residents and encouraging participation in social activities.- **Safety and Security:** - Monitor entrance and exit activities to ensure the safety and security of residents and property. - Identify and report any concerns related to the health and safety of residents.**Qualifications:**- High school diploma or equivalent; previous experience in a customer service or concierge role, preferably in an assisted living or healthcare setting, is a plus.- Exceptional interpersonal and communication skills, with a genuine passion for working with seniors.- Ability to multitask and manage time efficiently in a fast-paced environment.- Proficient in basic computer skills, including familiarity with Microsoft Office and other office equipment.- Strong problem-solving abilities and a proactive approach to enhancing resident experience.- Must be able to work flexible hours, including evenings, weekends, and holidays as needed.**Physical Requirements:**- Ability to sit, stand, and walk for extended periods of time.- Ability to lift and carry items up to 25 pounds if necessary.**Benefits:**- Competitive pay rate.- Flexible scheduling.- Opportunity to make a meaningful difference in the lives of residents.- Friendly and supportive work environment.The Park Oak Grove is an equal opportunity employer and welcomes applicants from all backgrounds. #JoinUsInMakingADifference