Job Details
NEW JOB OPENING HELP DESK ANALYST IN RICHMOND, VA, USA!
2025-08-27 Rose International all cities,VAJob Description
***Only qualified Help Desk Analyst candidates located near the Richmond, VA area to be considered due to the position requiring an onsite presence***
Preferred Certifications:
• A+ certification
• HP and/or Dell certification
Required Skills:
• Helpdesk and desktop support (3 Years)
• Hardware support (PCs, laptops, tablets, printers, scanners, monitors) (3 Years)
• Microsoft Windows 10 and 11 (3 Years)
• Microsoft Office 365 Support (3 Years)
• Remote user support (2 Years)
• Basic computer networking knowledge (2 Years)
• A strong work ethic and exceptional customer service skills
• Detailed experience with Microsoft Office and application support
• Demonstrated skills in supporting remote users
• Working knowledge of help desk ticketing systems
• Troubleshooting skills with the ability to resolve problems quickly and thoroughly
• Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee
• Good oral communication skills with the ability to interact with all levels of agency personnel
• Ability to think strategically and cross-culturally, and independently implement new initiatives and projects
• Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested
• Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments
Desired Skills:
• Experience supporting Xerox multifunction hardware
• Experience with VITA systems or processes
Client is seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist in Richmond, Virginia. This position supports all aspects of the criminal justice system. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. Public service offers the opportunity to do important, rewarding work while maintaining a healthy work-life balance. If you want to be part of an agency that cares about our constituents, rigorously advocates and promotes opportunities for all Virginians, we'd love to have you join us
Job responsibilities:
• Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications
• Maintaining an inventory of agency software and hardware
• Working with Client to manage the refresh process in order to take advantage of equipment upgrades
• Providing security for file shares and other applications
- **Only those lawfully authorized to work in the designated country associated with the position will be considered.**
- **Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.**
Benefits:
For information and details on employment benefits offered with this position, please visit here . Should you have any questions/concerns, please contact our HR Department via our secure website .
California Pay Equity:
For information and details on pay equity laws in California, please visit the State of California Department of Industrial Relations' website here .
Rose International is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender (expression or identity), national origin, arrest and conviction records, disability, veteran status or any other characteristic protected by law. Positions located in San Francisco and Los Angeles, California will be administered in accordance with their respective Fair Chance Ordinances.
If you need assistance in completing this application, or during any phase of the application, interview, hiring, or employment process, whether due to a disability or otherwise, please contact our HR Department .
Rose International has an official agreement (ID #132522), effective June 30, 2008, with the U.S. Department of Homeland Security, U.S. Citizenship and Immigration Services, Employment Verification Program (E-Verify). (Posting required by OCGA 13/10-91.).