Job Details

Daily support of network and workstation printers Responds to customer support requests and ensures quick, accurate, and professional resolution Escalates problems to a technician when necessary Keeps customers informed on the progress of issue resolution Provides end users with remote access support and documents troubleshooting steps Provides regular account updates on fleet status and performance to the Printer Fleet Manager or Integrated Account Manager Manages on-site hardware and consumables inventory Handles printer procurement as required by the customer Maintains printer hot swap inventory Documents and reports all fleet meter reads Maintains printer fleet tools and databases Qualifications (Education, Experience, and Certifications) Typically requires: High School Diploma (or equivalent); additional education preferred IT Help Desk Support experience (application and hardware support) Technical training and certifications (e.g., HP Certifications) Knowledge, Skills, and Abili...Support Specialist, Support, Specialist, Manufacturing, Business Services, Skills