Job Details

Magic City Auto Group is seeking a Customer Service Representative. As a Customer Service Representative, you will be responsible for handling customer inquiries, customer follow up calls, resolving complaints, and providing information about our products and services. This role requires excellent communication skills and a customer-focused attitude.

Responsibilities:

• Answering customer inquiries via phone, email, and in-person
• Resolving customer complaints in a professional manner
• Providing information about products and services
• Follow up phone calls on service provided

Requirements:

• Excellent communication skills
• Customer-focused attitude
• Problem-solving skills
• Ability to work in a fast-paced environment

About the Company:

Magic City Auto Group has been a trusted full-service Ford and Lincoln dealership in Roanoke since 1938, consistently earning customer loyalty generation after generation. We expanded our operations to the Lexington Area in 2015, the Covington area in 2018, and the Bedford area in 2022. Many of our team members have been here for 20 years or more, bringing a level of experience and stability that is shown in every interaction. We're committed to delivering exceptional service across sales, parts, service, and collision repair while supporting long-term careers for our employees.

We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.