Job Details

Security Officer

Responsible for providing a high level of guest service to all guests, team members, and vendors. Responsible for ensuring the safety and security of the property and its patrons. Responds to security incidents and provides a visible security presence inside and outside of the facility. Observes patrons participating in gambling activities to detect and respond to infractions of house rules. Will maintain a high level of professionalism, customer service, and integrity while representing the Company in all interactions with guests.

Essential duties and responsibilities include:

• Providing a high level of guest service to all guests, team members, and vendors.
• Ensuring the safety of all guests and team members.
• Recording investigation and incident reports in a timely manner.
• Assisting with the transfer of money throughout the property.
• Patrolling property during shift to ensure safety.
• Maintaining property rules, policies, and regulations.
• Standing posts in various locations for extended times.
• Controlling and diffusing potential problems and assisting team members and guests in emergencies.
• Controlling access to the property and restricted areas.
• Responding to calls for assistance immediately.
• Maintaining radio contact with base during assigned shift.
• Checking identification for gaming floor admittance, greeting guests and vendors positively and professionally.
• Maintaining crowd control, ensuring a friendly environment, and defusing guest incidents.
• Composng written reports; observing, handling, and reporting procedural violations and illegal activity.
• Reporting to supervisor/manager on day-to-day activities.
• Attending periodic meetings and training sessions.
• Performing other duties as assigned.

Required skills and abilities include:

• Being eighteen (18) years of age or older.
• Successful completion of training programs as required by jurisdiction and property.
• Ability to communicate and comprehend information and ideas in spoken and written English.
• Ability to accept, prioritize, and follow through on work direction.
• Ability to function well in a fast-paced and at times stressful environment.
• Ability to remain calm, utilizing rational thinking and decision-making by employing conflict-resolution.
• Ability to work with both guests and fellow team members in a professional and courteous manner, promoting positive customer relations for all by providing prompt, courteous, and efficient service.
• Ability to work nights, weekends, and holidays.

Education and experience include:

• Minimum of one (1) year experience in customer service, law enforcement, military, or security, or pursuing a degree in law enforcement, criminal justice, or a related field. Other combinations of education and experience may be considered.
• Basic computer skills required, such as knowledge of Word and ability to learn and utilize menu-driven programs.
• Must obtain valid racing license, where applicable.
• May be required to hold a valid driver's license with a minimum of three year's driving experience.

Physical requirements and working conditions include:

• Frequently required to sit or stand for extended amounts of time; walk for extended amounts of time; use hands to finger, reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear.
• May be required to lift, push, and pull up to 25 lbs.
• The noise level in the work environment is usually moderate to loud.
• Team member will be subject to an environment with flashing lights.
• The team member is subjected to circulate throughout the assigned areas, including the smoking area, actively observing players and functioning of machines.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.