Job Details

Switchboard Operator - Onsite

Are you interested in a switchboard operator role? You're in the right place!

This is an opportunity to work in an On-site call center environment with a supportive and team-oriented work environment.

• Inbound calls only
• Work at a premier medical facility
• Help support our veterans
• Benefits Available

Magellan Solutions USA is a veteran-owned Call Center and BPO company with a track record of performance. Magellan is actively recruiting for a part-time Call Center Representative opportunity for a Federal client in Salem, VA.

Essential Duties and Responsibilities

• Schedule:
  • Days Worked - Tuesday, Wednesday, Saturday, and Sunday.
  • Tuesday and Wednesday - 10:00am to 2:00pm
  • Saturday and Sunday - 3:00pm - 11:00pm

• Answers incoming calls and communicate with clients with respect, courtesy, empathy, tact, and professionalism.
• Troubleshoots situations accurately, quickly, and efficiently for customers on the phone.
• Maintains an above average attendance record.
• Follows established standard operating procedures.

Qualifications/Requirements

• High school diploma required
• Prior customer service or call center experience preferred.
• Outstanding verbal communication skills (phone etiquette).
• Detail oriented, ability to multi-task, and highly organized.
• Strong Microsoft Office skills.
• Can work without direct supervision.

*Previous Military encouraged to apply

*Please kindly note that all potential candidates must be able to pass an extensive background check