Job Details

The Regional Director of Operations (RDO) shall have the responsibility for the direct day-to-day oversight of the operation and management of a regional sector of Harmony Senior Living communities. The RDO will be responsible for assisting each community and Harmony with establishing sales and revenue goals for the communities in the portfolio, and providing strategies to achieve those goals. This role will assist with annual HSS budgets and make recommendations regarding allocation of community resources and any adjustments that may be needed. In addition, the RDO is responsible for ensuring that strategic goals established are communicated and implemented accurately and effectively to management teams in the field.

Responsibilities include but are not limited to:

Operations:

• Champion the values and culture of Harmony Senior Services while fostering an environment that makes customer service a top priority
• Evaluate operational issues to determine whether HSS is remaining competitive in the market and staying current with the latest trends in senior care delivery
• Serve as an intermediary between the company's top executives and executive Directors in the field
• Develop and implement strategic and tactical operating plans for senior care markets
• Establish operational initiatives for improvement in delivery of quality care, cost controls, safety, regulatory compliance, and employee relations
• Work closely with all Executive Directors and ensure their competency and efficiency
• Responsible for meeting the quality, operational, and profit goals for a designated portfolio of communities
• Demonstrate knowledge of HSS mission, vision, standards, policies and procedures, operating instructions, confidentiality standards, and code of ethical behavior
• Ensure that each community is maintaining or exceeding budgeted census, revenue generation and expense controls
• Assist with the development of marketing campaigns and formulation of budgets to achieve marketing goals
• Monitor external markets to identify new opportunities within existing markets
• Other duties as assigned

• Develop long-range goals for communities that align with the strategic growth plans of the company
• Help to identify key strategic financial relationships vital to HSS growth and stability
• Ensure that new HSS communities are efficiently and effectively made operational
• Prepare presentations for various audiences, including executive management team, financial institutions, and managers in the field when requested

• Broad understanding of all local/state/federal regulations and awareness of relevant changes and updates
• Participate in professional/industry organizations to stay abreast of local/state/federal issues/trends
• Assist communities with state survey process and participate in plans of correction as needed

• Minimum of 10 years' experience working at an executive level in senior care industry
• Bachelor's Degree in business, finance, or healthcare administration required
• Must currently hold an administrative license for at least one state in which they oversee and be willing and able to obtain other license in other states as needed or required
• A demonstrated ability to lead people and achieve success through management of others
• Ability to analyze and resolve problems at both a strategic and functional level
• Ability to assign and delegate work, and evaluate results of performance
• Ability to be flexible, travel to various HSS communities, and adapt to constant change in schedule
• Ability to effectively communicate with HSS Senior Leadership, owners, investors, co-workers and customers
• Ability to interact effectively with Executive Director's in order to direct work flow, assess performance and assign duties
• Ability to develop strategic plans for growth within senior marketplace
• Ability to use Microsoft Office products: Word, Excel, PowerPoint