Job Details

Description

Position Summary

Responsible for managing the customer experience and owning the order fulfillment process for assigned accounts. This role involves building strong partnerships with clients and fostering long-term business relationships while ensuring seamless execution of orders from start to finish.
Essential Duties and Responsibilities

• Manage a defined book of client accounts through multiple channels of communication.
• Own and manage customer orders from initial contact through final delivery.
• Coordinate with Sales, Operations, and Logistics teams to provide accurate pricing and delivery information.
• Enter and process orders within the Datacor ERP system.
• Confirm order details and expected delivery dates with customers.
• Proactively follow up on orders and inquiries, maintaining clear and timely communication.
• Monitor product availability and delivery schedules to ensure timely fulfillment.
• Collaborate with cross-functional teams to guarantee successful and accurate product delivery.
• Provide daily, weekly, and monthly performance and status reports to the Customer Care Manager.
• Deliver exceptional customer service through critical thinking, efficient problem-solving, and sound decision-making.
• Assist in training new or existing team members as required.
• Perform other duties as assigned to support customer satisfaction and team success.

• Bachelor's degree in Business Administration, Communication, or a related field preferred; equivalent relevant experience may be considered.
• Experience in customer fulfillment and order management required.
• Project management skills and experience required.
• Proficiency in Microsoft Office Suite required.
• Experience with Datacor ERP is a plus.
• Demonstrated excellence in customer service and relationship management.
• Strong problem-solving and troubleshooting abilities, especially in complex account scenarios.
• Ability to handle multiple tasks and prioritize effectively.
• Critical thinking skills are essential.
• Strong team collaboration and interpersonal skills.
• Dependable and punctual work habits.

• Monday through Friday, 8:00 AM - 5:00 PM EST.

• Excellent reading, writing, and verbal communication skills.
• Ability to interpret professional materials, write detailed reports and correspondence, and communicate effectively with various stakeholders.
• Comfortable interpreting business documents, technical procedures, and regulatory materials.