Job Details

Work hours = 8-5PM - must be local worker - will be onsite for training then can be remote when self-sufficient. Interviews = phone & video 3 must haves on resumes: Must have Bachelor's Degree in HealthCare, technical or engineering discipline OR 4-6 years of relevant work exp. Must have work experience in a customer facing/service role. Regulatory knowledge (MDR, Vigilance) and Trackwise knowledge a plus! MUST BE LOCAL TO ARIZONA Required Qualifications: • Effective communication skills, written and verbal • Proficient in Microsoft Office Suite • Good organizational and problem-solving skills • Attention to detail • Customer Service skills and ability to effectively communication with customers Education and/or Experience: • Bachelor's Degree in HealthCare, technical or engineering discipline or applicable work experience • Minimum work experience in a customer facing/service role Position Summary: The Complaint Management Specialist l is responsible for managing the customer experiences related to products and for prioritizing business opportunities. This position manages the complaint process from intake through complaint record closure. Essential / Key Job Responsibilities (including supervisory and/or fiscal): • Provides oversight of the complaint record from intake to closure • Accurately records complaint information in the electronic complaint handling database • Acknowledges receipt of complaint and generates closure letters, as appropriate • Complete/review/approve decision trees • Completes regulatory reports (e.g., MDR, Vigilance, etc.) • Assures timely complaint closure, meeting both internal and external requirements and goals, by tracking complaints, return of complaint devices, and requests for additional patient/product/procedural details from the customer through record closure • Completes complaint record closure activities • Performs sampling of closed complaint records to ensure accuracy and completeness • Interact with Health Care Workers, Consumers and other professionals regarding their Product Quality concerns. Assist in maintaining customer relations via teleconferences, written correspondence, and meetings • Exhibit flexibility and adaptability by managing assignments in accordance with project priorities and by altering course of action when and where necessary • Ensure ethical responsibility to maintain privacy and confidentiality of patient records and private information • Complies with all local quality policies/procedures/practices through consistent application of sound Quality Assurance principles • Other duties, as assigned Preferred Qualifications: • Working knowledge of ISO, Medical Device Directive, and FDA Quality System Regulations Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, use sight, and use hands to manipulate, handle or feel objects, tools, controls, and office equipment. The employee frequently is required to verbally communicate with other associates. The employee is occasionally required to reach with hands and arms and stoop, kneel or crouch. Education: • Highschool diploma About US Tech Solutions: US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To learn more about US Tech Solutions, please visit www.ustechsolutions.com. US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.