Job Details

Meta is seeking a forward-thinking experienced Production Platform Engineering Manager to join the Data Center Site Operations team. The Production Platform Engineering (PPE) team is responsible for the overall performance of Meta's production compute, storage, and accelerator (GPU) platforms through their life-cycles in our data centers. This role will lead a subset of the overall PPE team. The role scope is focused on maintaining and improving the health of platforms from operational testing into mass production through end-of-life. Key responsibilities include identifying systemic hardware, firmware, and tooling issues; engaging in hands-on problem solving; and collaborating effectively with cross-functional engineering and tooling teams to improve performance of the fleet.

Our data centers, and the tens of thousands of servers installed in them, are the foundation upon which our rapidly scaling infrastructure efficiently operates and upon which our services are delivered. Meta is at the leading edge of the global data center industry both in terms of how data centers are designed and operated. This person should enjoy working in an environment where adaptability and flexibility will be key to their success. We seek an individual who can quickly absorb and understand the technical challenges of subject matter experts and local site operations teams, create alignment between these globally distributed teams as well as partner organizations, and can set informed priorities and direction while getting buy-in and commitment from relevant stakeholders.

SiteOps Global Production Platform Engineering Manager Responsibilities

1. Manage other Production Platform Engineering (PPE) team members through efforts that provide end-to-end lifecycle leadership (operational test through end of life decommissioning) of platforms and associated new technologies in the data centers.
2. Serve as the central point of contact representing hardware platforms and associated new technologies across Site Operations, and be the subject matter expert on hardware platform issues, for data center operations teams.
3. Drive complex platform technical investigations globally and spanning multiple disciplines such as Hardware, Software/Firmware, Networking, and Power & Cooling.
4. Work closely with other PPE team members to share best practices and ensure appropriate feedback is given to cross-functional teams.
5. Issue timely alerts and support fixes to operations teams, and assure a robust feedback pipeline to engineering teams.
6. Provide serviceability feedback on production hardware to engineering design teams.
7. Provide technical mentorship on large scale data center projects and initiatives to global, cross-functional teams.
8. Build relationships and collaboration with engineering and cross-functional teams across the company. Actively solicit feedback from teams, and use that feedback to improve operational effectiveness as infrastructure scales.
9. Own the cross-functional communication with other technical operations groups to help resolve incidents.
10. Collaborate with stakeholders, functional owners, and subject matter experts to interpret and articulate business and operations needs.
11. Travel up to 30% required.

Minimum Qualifications

1. BS or BA in technical field (electrical, computer science, or mechanical engineering) or comparable experience.
2. 10+ years experience in NPI (New Product Introduction) hardware development and/or validation, working with cross-functional teams to deliver products to production.
3. Experience working across a diverse global organization and building partnerships with cross-functional teams inside and outside of the organization.
4. Experience troubleshooting and debugging hardware platforms.
5. Experience in processing and analyzing large sets of data.
6. Knowledge of server and storage platforms, principles, technologies, protocols, and standards.
7. Experience with GPU and accelerator-based platform hardware that operates in computing clusters.
8. Experience managing multiple concurrent projects and managing tight timelines.
9. Experience working within an interdisciplinary team of hardware and operations engineers.
10. Experience working with Linux or UNIX Operating systems.
11. Technical skills creating documentation for users of all levels.
12. Experience mentoring others and leading technical teams.

Preferred Qualifications

1. Direct experience managing others.
2. Large-scale data center environment experience, including hardware deployments, system knowledge of Linux, Server Hardware, networking, network protocols, supply chain, and Data Center automation.
3. Bash, PHP, Python, or Perl scripting experience.
4. Experience in data center system and process automation.

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