Job Details

Director Field Service and Support Delivery

G+D makes the lives of billions of people around the world more secure. We create trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms, and Currency Technology. We have been a reliable partner for our customers for over 170 years with our innovative solutions for SecurityTech! We are an international technology group and traditional family business with over 14,000 employees in 40 countries. Creating Confidence is our path to success. Trust is the basis of our cooperation within G+D.

The whole world trusts us when it comes to physical or digital currencies. We increase the security and efficiency of the cash cycle in collaboration with central banks and the entire currency industry. As the market leader in advanced currency management, would you like to join us in shaping the future of payments?

Summary

The Director of Field Service and Support Delivery oversees departments providing support functions such as Field Service, Installation, Care Center, and Technical Support. This role focuses on delivering solutions and services that exceed expectations to both internal and external customers. It requires extensive collaboration with key stakeholders and will significantly impact the company's overall success.

Duties and Responsibilities

• Collaborate with leadership to foster an environment of responsibility and accountability.
• Establish metrics, guidelines, and standards to evaluate company efficiency and effectiveness; identify opportunities for improvement.
• Review, analyze, and evaluate business procedures.
• Maintain relationships with department heads, external partners, and vendors to make strategic decisions.
• Implement policies and procedures to improve daily operations.
• Ensure work environments are safe and adequate.
• Communicate new directives, policies, or procedures to managers.
• Enhance customer service and satisfaction through policy and procedural improvements.
• Project a positive organizational image to employees, customers, industry, and community.

Required Knowledge & Skills

• Strong managerial and diplomatic skills.
• Excellent verbal and written communication skills.
• Proven financial management and budgeting abilities.
• Excellent interpersonal skills.
• Proficiency in Microsoft Office Suite or related software.
• Strong organizational skills and attention to detail.
• Analytical, decision-making, and problem-solving skills.
• In-depth knowledge of diverse business functions.
• Ability to develop and implement operational processes.
• Responsive to customer needs.
• Ability to work under pressure to meet deadlines.
• Professionalism, diplomacy, and patience when working with stakeholders.

Supervisory Responsibilities

• Manage 10-15 direct reports across various departments and department heads.

Travel Requirements

• Up to 10% or less.

Required Education & Experience

• Master's degree in Business Administration with 5+ years of experience, or a Bachelor's degree with 10+ years of relevant management experience.
• Experience managing financial budgets, including forecasting and financial performance analysis.

Other Duties

This job description is not exhaustive; duties may change at any time with or without notice.