Job Details

Summary: The Store Manager oversees the daily operations of the assigned retail store(s) and/or an outlet or ADC, ensuring optimal performance, profitability, and alignment with organizational objectives. This includes managing staff, maintaining compliance with policies, and creating a positive shopping environment for customers and a productive workplace for employees. Work is performed under the general direction of the Donated Goods Operations Leadership with the latitude for independent judgement and action.

Essential Functions:

1. Oversee retail operations to achieve or exceed net income goals by maximizing production output, driving revenue, and maintaining strict expense control.
2. Manage labor costs effectively in alignment with sales fluctuations, adhering to budget expectations or better, and ensuring compliance with Goodwill policies and procedures.
3. Ensure proper handling and processing of donations, demonstrating stewardship and maximizing production flow to meet assigned goals.
4. Complete all assigned tasks accurately and on time, including cash handling, safety program requirements, incident and accident reporting, payroll and expense approvals, supply orders, and scheduling, ensuring alignment with operational goals.
5. Ensure all team members deliver exceptional, world-class customer service at all times, contributing to the achievement of budgeted sales revenue and net income.
6. Multi-location Oversight (for applicable Store Managers): For those assigned to manage a multi-location bundle, effectively oversee operations across multiple locations, ensuring consistent achievement of sales, production, and operational goals while maintaining high standards at each site.
7. Exhibit leadership skills that reflect a balance of personal humility and professional determination, embodying Level V Leadership principles (as outlined in Good to Great by Jim Collins).
8. Serve as a coach leader, guiding and supporting team members to achieve their fullest.
9. Conduct interviews, make hiring decisions, and assist with onboarding: Evaluate candidates, select the best fit for the team, support a seamless transition for new hires, and engage in recruitment opportunities to attract and retain top talent.
10. Conduct regular performance reviews for team members, providing constructive feedback, setting goals for improvement, and fostering professional development.
11. Document and implement coaching/corrective actions: Identify performance issues, develop and execute improvement plans, ensure compliance with policies and procedures, and foster ongoing professional development to enhance overall team effectiveness.
12. Ensure that all staff are properly trained within established timelines, equipping them to meet organizational goals while contributing to succession planning and organizational success.
13. Promote a positive workplace culture by fostering morale, providing training, and holding all team members accountable for their roles and adherence to Goodwill's policies.
14. Lead by example to maintain brand standards and provide a clean, safe, and welcoming environment for customers, donors, and team members.
15. Model an effective leadership style that achieves results by empowering and guiding team members, ensuring the consistent attainment of assigned production goals.
16. Attend all required meetings and ensure team members do the same, actively contributing to discussions that drive business outcomes.
17. Exhibit decision-making and behavior aligned with Goodwill's Core Values: Serve, Mentor, Include, Lead, and Excel.
18. Participate in training sessions, meetings, and company-related events as required.
19. Perform other duties as assigned by management.
20. Adhere to all Goodwill policies and procedures.

Minimum Qualifications:

• Proficiency in digital literacy, including basic computer skills and experience with Microsoft Office, PowerPoint, Outlook, and company-specific software tools.
• Strong written communication skills with the ability to effectively read, write, and create reports and professional business correspondence.
• Effective verbal communication skills, including the ability to present information clearly and respond to questions from supervisors, team members, and customers.
• Basic mathematical proficiency, including the ability to add, subtract, multiply, and divide using whole numbers, fractions, and decimals.
• Interpersonal skills to develop and maintain effective working relationships with supervisors, team members, and diverse internal and external customers.
• Positive and friendly attitude, contributing to a collaborative work environment and enhancing team morale.

Required Certificates, Licenses, Registrations, Experience:

• Minimum of 2 to 5 years of experience in retail management, operations, or a similar role.
• Associate degree in business, management, or a related field is a plus.
• Ability to successfully complete and maintain first aid and CPR certification.
• Must be able to successfully complete any assigned Goodwill training within the required period of time upon employment.

Special Requirements:

• Personal vehicle usage is required for this position, including a reliable vehicle, a valid driver's license, and the ability to provide proof of insurance for driving on company business.
• An acceptable motor vehicle record, based on Goodwill guidelines, is required for driving a personal or company vehicle.
• Must provide a cell phone for specified work responsibilities, including the use of a phone-based application for authentication.
• Must successfully complete a state background investigation and drug screen.
• Ability to travel frequently to multiple location and overnight as needed.
• Schedule will require the ability to work nights, weekends, and holidays to meet operational demands.
• Must be available to open the store at least once per week and close the store at least once per week, ensuring both tasks are completed on time. This includes a minimum of two days per week covering both opening and closing responsibilities.
• Must be available to work each Monday and Friday, as well as a minimum of three Saturdays per month.

Physical Requirements:

The physical and work environment demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Frequently required to stand, walk, sit, use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; climb stairs; balance; stoop; kneel; crouch, or crawl; talk or hear.
• Able to lift, push, pull, carry, or otherwise move up to forty (40) pounds regularly without support. For weight over forty (40) pounds, request additional team member assistance as needed.

Work Environment:

• Retail/fast paced environment.
• While performing the duties of this job, the employee may be exposed to heat, cold, and adverse weather conditions. The noise level in the work environment is typically moderate to loud.

Empowering Individuals * Strengthening Families * Inspiring Communities