Job Details

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Hospital Call Center Operator- Hospital Lines (day/evening)- remote work option available

Roanoke, VA, US, 24015

Employment Status: Full time

Shift: Day/Evening

Facility: Park View

Requisition Number: 149267

How You'll Help Transform Healthcare:

Remote Opportunity Within 1 hour or 60 miles of Roanoke, Virginia. Remote work option available 1-2 months after onsite orientation.

Be at your best with an organization that equips you to do so. Whose people unite in making lives better. At Carilion Clinic, we help communities stay healthy and our region grow stronger through compassionate care, medical education and research, and neighborhood outreach. As part of our team you can expect professional stability, strong technological resources, and the advancement potential of a regional leader.

Serves as a central link of communication between Carilion Clinic, patients, medical staff and the general public. Answers calls in a high call volume environment in a 24 x 7 department. Responds to information and messaging requests for eight hospitals and 1200 healthcare practitioners and their practices. The call center is critical point of communication serving our patients, our community and our staff. Excellent customer service is required. Makes appropriate decisions, reasoning, and problem solving to address messaging of providers related to patient care. Bilingual is a plus.

Based in Roanoke, VA, we are an award-winning, community-based network of hospitals, primary and specialty physician practices, and affiliations with prestigious academic medical institutions. Explore how joining a regional leader can enhance your ability to learn, grow, and succeed.

What We Require:

Education: High school diploma or equivalent required.

Experience: Three years customer service experience in an environment that requiring multi-tasking such as a call center, physician's office, hospitality or retail/service industry. Call center experience preferred.

Other Minimum Qualifications: A demonstrated ability to work effectively in a fast-paced team environment, manage difficult and emotional situations, remain calm under stress, display empathy and maintain positive communication is required. Must have strong keyboarding and computer skills.

About Carilion

This is Carilion Clinic ...

An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious.

Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute.

Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us.

Requisition Number: 149267

Employment Status: Full time

Location: Park View

Shift: Day/Evening

Shift Details: Monday - Friday; 930am-6pm; every other weekend

Recruiter: JASON A BISHOP

Recruiter Phone: 540-###-####

Recruiter Email: ...@carilionclinic.org

For more information, contact the HR Service Center at 1-800-###-####.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Carilion Total Rewards

What matters to you is important to us-like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion:

* Employer Funded Pension Plan, vested after five years (Voluntary 403B)

* Comprehensive Medical, Dental, & Vision Benefits

* Flexible Work Arrangements/Schedules

* Remote Work Options

* Paid Time Off (accrued from day one)

* Onsite fitness studios and discounts to our Carilion Wellness centers

* Access to our health and wellness app, Virgin Pulse

* Discounts on childcare

* Continued education and training

Find more about Carilion Clinic's benefits by vising our Total Rewards Page.

Equal Opportunity Employer

Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity

Carilion Clinic is a drug-free workplace.

Nearest Major Market: Roanoke

Job Segment: Call Center, Clerical, ICU, NICU, Pediatric, Customer Service, Healthcare, Administrative