Job Details

Category/Area of Expertise: Retail Operations
Job Requisition: 174738_external_USA-VA-Glen-Allen
Address: USA-VA-Glen Allen-11371 Nuckols Rd
Store Code: Store 02507 Front End (7232437)

Food Lion has been providing an easy, fresh and affordable shoppingexperience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

PRIMARY PURPOSE

Responsible for Food Lion To Go operations, making decisions which impact store associates and the level of service offered to our customers.
Act as a customer service ambassador in all departments to achieve business goals while fostering an environment that produces high levels of customer satisfaction and associate morale.

DUTIES AND RESPONSIBILITIES

Manages the Food Lion To Go operations, including hiring, training and developing department associates
Supervise the performance of all duties and responsibilities of department associates and provides ongoing performance management, training and conducts timely formal performance appraisals for direct reports
Maintain effective work schedules for Food Lion To Go associates to meet business traffic requirements of on-line orders to minimize customer inconvenience, including assigning activities to associates during idle time
Providing leadership and motivation within the store to promote a culture reflective of our Guiding Principles, Core Values, Vision and Strategy
Support the achievement of budgeted financial and operating results
Proactively partner with department managers to ensure fresh orders, particularly those with out of stocks are handled properly
Ensure return-to-stock items are handled in a prompt and orderly manner with the most immediate attention given to refrigerated and perishable items
Role model outstanding, friendly customer service and use skills and knowledge of department products to offer solutions that meet or exceed customers' expectations
Controls store's expenses through proper ordering, care for supplies and equipment
Understand and use company tools such as; financial reports, ACIS, scheduling, productivity, ordering (CAO), and business information systems Understanding and utilize Average Cost Inventory System (ACIS)
Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
Has a complete understanding of scheduling, sales, projections, wage percent, interviewing, hiring, training, company information, and all other items deemed necessary to manage the Food Lion To Go operations
Observes and corrects all unsafe conditions that could cause associate or customer accidents Records and reports all associate and customer accidents in accordance with established Food Lion procedures
Ensures compliance with local, state and federal regulations
Adheres to all company guidelines, policies and standard practices
Maintains security standards
Successfully complete Computer Based Training (CBT), Training Packet and Training Aid courses Provides recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales Must be able to meet the physical requirements of the position, with or without reasonable accommodations

Support Front End operations as needed. Duties may include:
Greet each customer and uses his or her name whenever possible
Identify customers needing assistance and offers to take the customer's order to their car
Retrieve shopping carts from the parking lot and cart corrals utilizing the tether strap per standard practice
Report any register or FL2GO equipment malfunction to the Customer Service Manager or MOD
Performs all other duties as assigned

QUALIFICATIONS

A high school graduate or equivalent preferred
Ability to lead and manage a team
Strong understanding of store operations and merchandising techniques preferred
Excellent interpersonal, organizational, communication and customer service skills
Ability and willingness to learn multiple tasks and technical requirements of the job
Ability to use technical information to solve problems
Must meet minimum age requirements to perform specific job functions
Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a |2024-11-01 00:00:00Z