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Trimble Foundation

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Corporate Compliance

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Corporate Compliance

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Data Privacy & Security

Responsible Business

**Application Support Specialist**

* **Posted |** 2022-02-01T00:00:00.000Z

* **Full time |** R36405

* **Category |** Application Customer Support

* **Location |** US - Remote, VA (outside greater DC area), Virginia, United States of America

**Summary**

****Job Description:****

**Do you love software and working with people, but are looking for a new way to use your**

**primary support liaison between the company and the customer and is responsible for**

**resolving complex customer-related software issues associated with the use of Viewpoints**

**construction accounting, service, and project management software, as well as other point**

**solutions. With Viewpoints success comes opportunity for moving your career forward.**

**Employee ideas, ambition, and contributions are regularly rewarded. In addition, the support**

**and respect youll receive from every level of the organization is unparalleled. The**

**collaborative environment of our workspace and managements doors are always open for**

**discussions and thoughts about ways to improve our products and services. This serves our**

**company-wide goal of providing our customers with the best, most innovative software**

**solutions in the construction industry.**

****The Role:****

**? Assists customers with their Spectrum ERP system.**

**? Monitors, tracks, and documents customer support calls and related activities in Salesforce.**

**? Ability to condense fact from the vapor of nuance (i.e. using deductive reasoning,**

**troubleshooting, and technical language interpretation) to identify the customers issue and**

**resolve it.**

**? Develops Knowledge Base articles to document troubleshooting steps and common**

**solutions to frequent calls for use by customers and peers.**

**? Ability to quickly develop and maintain a high level of knowledge of the Spectrum suite of**

**software products and remain current on product updates.**

**? Demonstrated ability to empathize with customers, actively listen, and the ability to**

**de-escalate stressful situations.**

**? Excellent problem-solving skills, a strong customer-service orientation and commitment to**

**ensuring timely, quality solutions to customer issues.**

**? Ability to understand technical concepts and communicate them clearly to individuals with**

**varied backgrounds and skill levels.**

**? Demonstrates accuracy and thoroughness and monitors own work to ensure quality,**

**presents numerical data effectively, and can read and interpret written information.**

**? Well-organized, self-directed team player.**

**? Remains open to others ideas and exhibits willingness to try new things.**

**? Demonstrates excellent written and verbal communication skills. Listens effectively,**

**transmits information accurately and understandably, and actively seeks feedback.**

**? Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.**

**? Ability to monitor multiple communication channels, simultaneously.**

**? Demonstrates professionalism, discretion, and good judgment in all interactions with**

**co-workers, and customers.**

****Qualifications Required:****

**? Bachelor or Associate degree in business with an emphasis in business, accounting,**

**construction management or other relevant discipline.**

**? Strong understanding of general business, accounting and HR principle.**

**? Intermediate level of experience with core MS Office Suite (Outlook, Word, Excel)**

****Bonus points for any of the following:****

**? Accounting experience.**

**? Construction experience.**

**? Construction accounting experience.**

**? Basic SQL exposure.**

**? Prior ERP experience.**

**? Experience using Spectrum.**

**? Being the person that everyone else brings their technical problems to.**

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D

Pay Equity

Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicants sex or other status protected by local, state, or federal law.

**Hiring Range |** $19.42 - $24.26

**Bonus Eligible |** No

Trimble Inc. is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D