Job Details

**Associate Customer Service Representative**

Location: Roanoke, Virginia **Job ID** R-133754 **About this role:**

Wells Fargo is seeking an Associate Customer Service Representative...

****In this role, you will:****

* Support customers with inquiries on financial products and services

* Identify ways to improve customer experience within established procedures

* Perform routine customer support tasks by responding to and resolving customer inquiries and complaints

* Receive direction from customer service supervisor

* Escalate questions and issues to more experienced representatives

* Interact with immediate customer service team as well as internal and external customers on incoming questions and concerns

****Required Qualifications, US:****

* 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

****Required Qualifications, International:****

* Experience in Customer Service, Financial Services or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**raining and Schedule:**

* You will receive in-depth classroom training, continued on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services.

* Training class starts on 4/18/2022 for 5 weeks. Training hours are 9:00 a.m. 5:30 p.m. Monday - Friday. You are required to attend the full duration of this paid 5 weeks of training.

* Were open from Monday - Saturday 8:00am - 10:00pm, Sunday 11:30am - 8pm EST . Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays.

* Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy.

**Required Qualifications:**

* 6+ months of assessing and meeting the needs of customers or solving customer problems experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

**Desired Qualifications:**

* Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex customer issues

* Ability to interact with integrity and a high level of professionalism with all levels of customers, team members, and management

* Basic Microsoft Office Skills

* Ability to navigate multiple computer systems, applications, and utilize search tools to find information

* Experience delivering results in a fast-paced, deadline driven environment

* Excellent verbal, written, and interpersonal communication skills

* Good attention to detail and accuracy skills

* Ability to quickly learn business operations and processes

**Job Expectations:**

* Must be able to attend full duration of required training period.

@RWF22

**We Value Diversity**

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

LocationEducation Level